The Med Connection

The official blog of MedConnectUSA

Discover Why an Award-Winning Medical Answering Service Is Important

Discover Why an Award-Winning Medical Answering Service Is Important
Don't you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn't this be nice to know before you switch? Fortunately, there is a way. But few people know about it. Here's the secret. When you select an award-winning medical answering service, you've chosen one of the best answe...
Continue reading
  17 Hits
  0 Comments
17 Hits
0 Comments

Select a Medical Answering Service That’s Available When You Need It

Select a Medical Answering Service That’s Available When You Need It
Some answering services place restrictions on when you can use them. Perhaps you picked a rate plan that locks you into a certain schedule that doesn't allow for variations. And some answering services don't answer holiday calls unless you specify that you need them to. Or maybe you signed up for after-hours coverage, only to find out they won't ta...
Continue reading
  46 Hits
  0 Comments
46 Hits
0 Comments

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service
The most common way to get your practice or clinic's telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible. Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems occur. A comm...
Continue reading
  52 Hits
  0 Comments
52 Hits
0 Comments

Medical Answering Services Don’t Go on Vacation, So That You Can!

Medical Answering Services Don’t Go on Vacation, So That You Can!
As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients.  Take a Vacation Taking a vacation is one smart way to take care of ourselves, so that we can better take care of...
Continue reading
  72 Hits
  0 Comments
72 Hits
0 Comments

How Long Do Your Callers Really Wait on Hold?

How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast. They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. Though this sounds impressive, there's a do...
Continue reading
  109 Hits
  0 Comments
109 Hits
0 Comments