In today’s competitive healthcare environment, when your phone rings you better be ready to answer it. If you don’t, it’s possible you’ll never get a second chance. In a society that seeks instant answers, patients will often hang up and phone someone else. That’s where a 24/7 medical answering service fits in.
Don’t assume patients will call back if you’re not able to answer the phone. And don’t subject them to the automation of voicemail or the unprofessionalism of an answering machine. That will drive them to someone else who answers their call with a real person.