When you think of a medical answering service, you probably imagine a company that answers calls on the evenings and weekends. They take messages and dispatch urgent calls to on-call staff. This is a correct understanding and is a common function of healthcare answering services.
When considering communication options for your healthcare operations, don’t dismiss the convenience of voice mail. Although voice mail may not be suitable for all patient-facing communication situations, it does offer many compelling advantages in the right scenarios.
Voice mail offers attractive benefits that can’t be overlooked. Consider these as you plan the optimum solutions to meet your communication needs. Voice mail just might be the missing element to your ideal communication strategy.
How long could you stay in business if you lost your phone service and the ability to communicate with patients? And if you could continue to function, what would be the short-term impact to cash flow and the long-term impact on the viability of your organization?
These are heavy questions. That’s why forward-thinking leaders make a disaster recovery plan. A key part of any disaster recovery plan focuses on maintaining communications with your patients and callers. Did you know that most leading medical answering services are also able to provide essential communication services to you in the event of an emergency? These include weather-related incidents, natural disasters, and man-made calamities.
If you’re part of the healthcare industry, you know the importance of protecting the personal information of your patients. Not only is this a legal requirement, but it’s also a wise business practice.
Secure messaging not only applies to your organization but also to your business associates (BA), such as your medical answering service. And while most medical answering services are quick to claim they offer secure messaging, not all of them do. That’s why it’s critical to make sure all your business associates, including your medical answering service, meet the industry’s highest standards.