Some answering services only handle healthcare related accounts, and other answering services refuse to even consider medical clients, but most answering services are happy to take on any kind of account, rather it’s a good fit or not.
While this distinction may not seem important to you as a medical practitioner or healthcare organization, it’s of critical significance. Your answering service, as a patient-facing company, directly interacts with your patients. Your answering service can greatly impact your present workload and future business opportunities. For this reason it’s essential to select an answering service that specializes in healthcare. You want a medical answering service.
Hospitals, clinics, and doctors are always looking for a way to save money. A few cents here and a couple dollars there can add up over the course of a month and the year. Sometimes, however, saving a few dollars can have a negative consequence on your business and your patients. That’s why it’s never a good idea to go with the least-cost provider.
This applies to your medical answering service, too. There will always be an answering service somewhere that charges less. But the cost of saving a few dollars may actually be high. Consider how you might lose if you hire a cheap answering service.
When it comes to medical answering services, bigger isn’t always better. A larger size doesn’t imply better service or enhanced quality. In fact, it could be the opposite. Conversely, a smaller service might carry a different set of problems. Their scope is simply too small to operate efficiently.