How Long Do Your Callers Really Wait on Hold?

How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast . They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. Though this sounds impressive, there's a d...
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How Long Do Your Callers Really Wait on Hold?

How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast. They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. Though this sounds impressive, there's a do...
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Now Is the Perfect Time to Think about Disaster Recovery

Now Is the Perfect Time to Think about Disaster Recovery
You've no doubt heard the homeowner's dilemma about his leaking roof. When it's leaking, the weather is too bad to attempt a repair. However, when the sun is shining the roof isn't leaking so there's nothing to fix. He summed up the situation succinctly: "It only leaks when it rains." We laugh at the homeowner's logic and shortsightedness. We would...
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Does Your Medical Answering Service Offer Award-Winning Service?

Does Your Medical Answering Service Offer Award-Winning Service?
Every medical answering service claims that they provide quality service. But how can you know this for sure without first trying them? You could ask around and see what other people think. Assuming you can find someone to ask, how much weight should you put on their opinion? It's hard to know. They're likely biased. Or you could look at online rev...
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How Secure Is Your Medical Answering Service?

How Secure Is Your Medical Answering Service?
If your medical answering service can answer your calls, do you really care if they run a secure call center? You should. But what does secure mean? A secure answering service takes steps to protect all aspects of their processes to ensure they properly handle your account and your information. There are many facets to this. Here are some things to...
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