Use a Medical Answering Service to Boost Patient Retention

Use a Medical Answering Service to Boost Patient Retention
Given the rapid changes in healthcare and with more patients taking control of their health and jumping providers at the smallest of slights, patient retention is now more critical than ever. To address this, you seek every advantage you can to provide a great patient experience in your office, clinic, or facility. You do everything you can to keep...
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Mix Medical Answering Service with Telephone Triage for a Winning Combination

Mix Medical Answering Service with Telephone Triage for a Winning Combination
When patients call your office after hours, they have one of two objectives. Either they want medical advice, or they need assistance managing their healthcare. Although these two needs seem very similar, the ideal solutions come from different sources: telephone triage for medical advice and medical answering service for everything else.  Her...
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What Do You Do When You Lose Power?

What Do You Do When You Lose Power?
The healthcare industry has seen many changes in the past few decades. One key area is an increased reliance on technology for testing and treatment, as well as for management and support systems. And all this technology requires power to operate. What happens when your practice, clinic, or healthcare facility loses power? At best, it's hard to ser...
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Use Advanced Voice Mail to Enhance Your Office Communications

Use Advanced Voice Mail to Enhance Your Office Communications
When it comes to the telephone, most everyone prefers to talk to a person rather than interact with a machine. Yet sometimes, and for some applications, an automated approach is the right approach. This is where advanced voice mail comes in. With advanced voice mail you can enjoy a rich array of call-processing options, coupled with an attractive p...
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What’s the Value of a Phone Call to a Medical Practice or Clinic?

What’s the Value of a Phone Call to a Medical Practice or Clinic?
We've already looked at the factors to consider when calculating the ROI of hiring a medical answering service . But the success of your healthcare organization is about more than numbers; it's also about people. Cost aside, there's a human aspect to providing a great telephone experience for your callers and patients. Though this is much harder to...
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