The Med Connection

The official blog of MedConnectUSA

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service
The most common way to get your practice or clinic's telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible. Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems occur. A comm...
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Medical Answering Services Don’t Go on Vacation, So That You Can!

Medical Answering Services Don’t Go on Vacation, So That You Can!
As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients.  Take a Vacation Taking a vacation is one smart way to take care of ourselves, so that we can better take care of...
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How Long Do Your Callers Really Wait on Hold?

How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast. They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. Though this sounds impressive, there's a do...
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Now Is the Perfect Time to Think about Disaster Recovery

Now Is the Perfect Time to Think about Disaster Recovery
You've no doubt heard the homeowner's dilemma about his leaking roof. When it's leaking, the weather is too bad to attempt a repair. However, when the sun is shining the roof isn't leaking so there's nothing to fix. He summed up the situation succinctly: "It only leaks when it rains." We laugh at the homeowner's logic and shortsightedness. We would...
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Does Your Medical Answering Service Offer Award-Winning Service?

Does Your Medical Answering Service Offer Award-Winning Service?
Every medical answering service claims that they provide quality service. But how can you know this for sure without first trying them? You could ask around and see what other people think. Assuming you can find someone to ask, how much weight should you put on their opinion? It's hard to know. They're likely biased. Or you could look at online rev...
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How Secure Is Your Medical Answering Service?

How Secure Is Your Medical Answering Service?
If your medical answering service can answer your calls, do you really care if they run a secure call center? You should. But what does secure mean? A secure answering service takes steps to protect all aspects of their processes to ensure they properly handle your account and your information. There are many facets to this. Here are some things to...
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What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?
Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service. But problems happen. Telephone cables get cut, electricity goes out, or a building becomes unusable. These things keep an answering service from providing the around-the-clock ...
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Discover What a Full-Service Medical Answering Service Can Do for You

Discover What a Full-Service Medical Answering Service Can Do for You
Most any answering service can claim to handle medical accounts, but not everyone specializes in it or gives it their full focus. And even those medical answering services that only handle healthcare-related accounts aren't always a full-service provider. Here are some of the things you can expect from a full-service medical answering service: &nbs...
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Integrate Medical Answering Service with Telephone Triage for Successful Outcomes

Integrate Medical Answering Service with Telephone Triage for Successful Outcomes
Most every healthcare provider struggles with how to effectively meet the needs of their patients outside of regular office hours. It's a difficult balance to maintain. Providers who make themselves too available risk burn out. Yet providers who aren't available at all, risk losing patients to other providers who are. The ideal solution hinges on p...
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Why Using an Offshore Answering Service is a Risky Idea

Why Using an Offshore Answering Service is a Risky Idea
Some people shop for a medical answering service based on its price. But when they do, they forget that quality, or the lack thereof, carries its own price tag. Though going offshore to find a medical answering service may seem like a cost-effective approach, the reality is that more serious problems could offset any potential savings. Consider the...
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Why the Best Medical Answering Services and Telephone Triage Providers Choose to Specialize

Why the Best Medical Answering Services and Telephone Triage Providers Choose to Specialize
Medical practices need to be available to their patients anytime of the day or night. That's what they expect. If you don't provide it, they'll go to someone who will. However, it's equally unwise to attempt to provide this 24/7 coverage yourself. Your quality of life will suffer, your work/life balance will become unbalanced, and you'll burn out. ...
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Achieve Continuity of Care with a Medical-Only Answering Service

Achieve Continuity of Care with a Medical-Only Answering Service
Continuity of care means different things to different people. It looks at the consistent provision of healthcare for the long-term, it also addresses coordination of healthcare for the short-term. In a very practical sense, continuity of care implies no interruption in the provision of healthcare. It also seeks to ensure that every detail receives...
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Use a Medical Answering Service to Boost Patient Retention

Use a Medical Answering Service to Boost Patient Retention
Given the rapid changes in healthcare and with more patients taking control of their health and jumping providers at the smallest of slights, patient retention is now more critical than ever. To address this, you seek every advantage you can to provide a great patient experience in your office, clinic, or facility. You do everything you can to keep...
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313 Hits
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Mix Medical Answering Service with Telephone Triage for a Winning Combination

Mix Medical Answering Service with Telephone Triage for a Winning Combination
When patients call your office after hours, they have one of two objectives. Either they want medical advice, or they need assistance managing their healthcare. Although these two needs seem very similar, the ideal solutions come from different sources: telephone triage for medical advice and medical answering service for everything else.  Her...
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What Do You Do When You Lose Power?

What Do You Do When You Lose Power?
The healthcare industry has seen many changes in the past few decades. One key area is an increased reliance on technology for testing and treatment, as well as for management and support systems. And all this technology requires power to operate. What happens when your practice, clinic, or healthcare facility loses power? At best, it's hard to ser...
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347 Hits
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Use Advanced Voice Mail to Enhance Your Office Communications

Use Advanced Voice Mail to Enhance Your Office Communications
When it comes to the telephone, most everyone prefers to talk to a person rather than interact with a machine. Yet sometimes, and for some applications, an automated approach is the right approach. This is where advanced voice mail comes in. With advanced voice mail you can enjoy a rich array of call-processing options, coupled with an attractive p...
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What’s the Value of a Phone Call to a Medical Practice or Clinic?

What’s the Value of a Phone Call to a Medical Practice or Clinic?
We've already looked at the factors to consider when calculating the ROI of hiring a medical answering service . But the success of your healthcare organization is about more than numbers; it's also about people. Cost aside, there's a human aspect to providing a great telephone experience for your callers and patients. Though this is much harder to...
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319 Hits
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What Are the Benefits of Using HIPAA-Compliant Secure Messaging?

What Are the Benefits of Using HIPAA-Compliant Secure Messaging?
The Health Insurance Portability and Accountability Act (HIPAA) is a well-known reality in the healthcare industry. And though it's often mentioned in the answering service industry, not every answering service understands the nuances and respects the requirements of HIPAA. This is specifically relevant when it comes to protecting information about...
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Select an Answering Service That Focuses on the Healthcare Market

Select an Answering Service That Focuses on the Healthcare Market
Do you really care what kind of answering service handles the phone calls for your practice, clinic, or hospital? Well you should. Don't trust your patients' calls to a generic one-size-fits-all answering service. Instead go with one that specializes in the healthcare industry. You need a medical answering service. Here's why: Familiarity Counts A ...
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A Complete ROI Analysis of Hiring a Medical Answering Service

A Complete ROI Analysis of Hiring a Medical Answering Service
Sometimes business decisions for the expenditure of money are made based on their ROI (return on investment). This is often true in healthcare. The basic calculation for ROI is net profit divided by total investment times 100. The result is a percentage, the higher the better. This allows the value of different investments to be easily compared. Th...
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