Do you really care what kind of answering service handles the phone calls for your practice, clinic, or hospital? Well you should. Don't trust your patients' calls to a generic one-size-fits-all answering service. Instead go with one that specializes in the healthcare industry.
You need a medical answering service. Here's why:
Familiarity Counts: A medical answering service, which only handles medical accounts, understands the healthcare industry, because it's all they do. They're familiar with every aspect of providing phone support for healthcare practitioners. They know how to successfully onboard a new healthcare client. Because they've done it so often, they're able to do it well. This means you don't have to suffer as they try to learn and master the intricacies of the healthcare industry. They already know what they're doing, and as a result, you benefit from their knowledge and experience.
Fewer New Problems: A medical answering service handles only healthcare calls and accepts only healthcare clients. That means they've already encountered most any situation that might arise. What does this mean for you? Quite simply, things will go smoother, and you'll encounter far fewer problems. While no answering service handles every call perfectly every time, you'll get much closer when you use a medical answering service to handle healthcare calls.
Depth of Knowledge: What if you have a unique situation or special request for your account? Your medical answering service likely already encountered it and knows exactly what to do. This isn't so likely to happen with a generalist answering service. Since they're not as familiar with healthcare, it means they'll need to figure things out from scratch. This takes time. And you and your patients will suffer as you wait for the ideal solution.
Expert Advice: Do you want ideas on how you can handle your phone calls more efficiently or more effectively? Your medical answering service is the first place to check. And they'll likely be the last. This is because, as healthcare communication experts, they know what to do. They've honed their skills over time with their years of exclusive focus on the healthcare industry. And you are the benefactor of that deep experience. Though any answering service could give you advice when it comes to the telephone, you can expect the best input from a medical answering service. After all, they're the healthcare experts.
Able to Go Deep: Medical answering services do much more than provide basic telephone answering support. They can also take appointments—to keep your schedule full—and handle reminders—to reduce no-shows. Medical answering services can staff physician referral lines, too. Even if you initially need basic answering service, what happens when your needs change and you want them to do more? If you've selected a generic answering service, you'll probably need to switch providers to get the advanced services you require, at the quality you expect. However, with a medical answering company, obtaining these new services is just a phone call away.
In the healthcare industry there are general practitioners and specialists. The same applies to answering services. If you're in healthcare, you want an answering service that specializes in healthcare, not a general practitioner who also handles plumbers, property management companies, attorneys, garbage companies, manufacturers, and funeral homes.
You want to hire an answering service that's as serious about healthcare as you are. You want a medical answering service.
Learn how medical answering service from MedConnectUSA can help your clinic or practice, and get a free quote to discover how affordable their critical communication services are. Peter DeHaan is a freelance writer and call center authority.