It’s been quite a year, which propelled us into a new reality that’s unprecedented and challenging. Nowhere is this truer than in the healthcare industry. Healthcare has bravely led us into a new normal, going to extraordinary measures to keep patients and the public safe, protected, and healthy. In view of this, it’s easy to […]
Read MoreAs a healthcare professional, you know there are many steps you can take to keep your patients returning to you to address their healthcare needs. Mishandling a healthcare situation or communicating disrespect to patients will push them away from your practice or clinic and toward another one. When that happens you lost a patient, both […]
Read MoreThe healthcare industry is changing. That’s not news. But the rate of change is accelerating. That’s something to think about. What worked yesterday may not work today. What used to delight patients, they now expect. What they once appreciated, now only causes them to yawn. You want to better serve your patients, but how? This […]
Read MoreYou care for your patients and their well-being. That’s why you got into healthcare in the first place. You hire staff who feel the same way. Working together everyone in your organization always strives to provide the highest level of care for your patients. And you weed out those employees who can’t—or won’t—provide this high […]
Read MoreIn today’s economy, patients have options. They have more options than ever before. This makes it even more important to strive to retain them as patients. Not only can they select a different healthcare provider or a competing healthcare system, they can also go to a walk-in clinic or urgent care facility. In addition to […]
Read MoreMost people get into healthcare to help patients. Yet to accomplish this, there’s a business side to healthcare. While a practitioner may look at a health need or a treatment arc for a certain condition, the business person looks at the billable value of that transaction and the lifetime value of the patient. To enable […]
Read MoreWhen you get a new patient for your practice, they usually represent more than a one-time transaction. They’ll generally return and continue using your healthcare services until something changes in their circumstances and they go someplace else. The key is to make sure you do everything you can to keep them returning to you and […]
Read MoreOnce on the chopping block of short-cited, cost-fixated healthcare managers, medical answering services are reasserting themselves as the essential service for healthcare providers who want to meet their patients’ needs. This demonstrates respect to your patients. In fact, patients and consumers are quick to dismiss a healthcare provider who doesn’t offer 24/7 telephone access answered […]
Read MoreForeign Travel Tips Vacationing in a foreign country is thrilling, but the excitement can turn to fear if a serious illness or injury should strike. Take some of the stress away from your patients by helping them prepare for such a possibility. Share these medical emergency tips that will remove much of the uncertainty of facing […]
Read MoreMedical answering services are one way of staying in touch with patients, however one doctor’s ability to connect with patients via social media is gaining him a lot of press. Dr. Kevin Campbell, MD, FACC and internationally-recognized cardiologist has earned a reputation as a social media evangelist given his predisposition for this relatively new medical […]
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