The Med Connection

The official blog of MedConnectUSA

Why the Best Medical Answering Services and Telephone Triage Providers Choose to Specialize

Why the Best Medical Answering Services and Telephone Triage Providers Choose to Specialize
Medical practices need to be available to their patients anytime of the day or night. That's what they expect. If you don't provide it, they'll go to someone who will. However, it's equally unwise to attempt to provide this 24/7 coverage yourself. Your quality of life will suffer, your work/life balance will become unbalanced, and you'll burn out. ...
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Achieve Continuity of Care with a Medical-Only Answering Service

Achieve Continuity of Care with a Medical-Only Answering Service
Continuity of care means different things to different people. It looks at the consistent provision of healthcare for the long-term, it also addresses coordination of healthcare for the short-term. In a very practical sense, continuity of care implies no interruption in the provision of healthcare. It also seeks to ensure that every detail receives...
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Use a Medical Answering Service to Boost Patient Retention

Use a Medical Answering Service to Boost Patient Retention
Given the rapid changes in healthcare and with more patients taking control of their health and jumping providers at the smallest of slights, patient retention is now more critical than ever. To address this, you seek every advantage you can to provide a great patient experience in your office, clinic, or facility. You do everything you can to keep...
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313 Hits
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Mix Medical Answering Service with Telephone Triage for a Winning Combination

Mix Medical Answering Service with Telephone Triage for a Winning Combination
When patients call your office after hours, they have one of two objectives. Either they want medical advice, or they need assistance managing their healthcare. Although these two needs seem very similar, the ideal solutions come from different sources: telephone triage for medical advice and medical answering service for everything else.  Her...
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319 Hits
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What Do You Do When You Lose Power?

What Do You Do When You Lose Power?
The healthcare industry has seen many changes in the past few decades. One key area is an increased reliance on technology for testing and treatment, as well as for management and support systems. And all this technology requires power to operate. What happens when your practice, clinic, or healthcare facility loses power? At best, it's hard to ser...
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