The Med Connection

The official blog of MedConnectUSA

Use Advanced Voice Mail to Enhance Your Office Communications

Use Advanced Voice Mail to Enhance Your Office Communications
When it comes to the telephone, most everyone prefers to talk to a person rather than interact with a machine. Yet sometimes, and for some applications, an automated approach is the right approach. This is where advanced voice mail comes in. With advanced voice mail you can enjoy a rich array of call-processing options, coupled with an attractive p...
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What’s the Value of a Phone Call to a Medical Practice or Clinic?

What’s the Value of a Phone Call to a Medical Practice or Clinic?
We've already looked at the factors to consider when calculating the ROI of hiring a medical answering service . But the success of your healthcare organization is about more than numbers; it's also about people. Cost aside, there's a human aspect to providing a great telephone experience for your callers and patients. Though this is much harder to...
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What Are the Benefits of Using HIPAA-Compliant Secure Messaging?

What Are the Benefits of Using HIPAA-Compliant Secure Messaging?
The Health Insurance Portability and Accountability Act (HIPAA) is a well-known reality in the healthcare industry. And though it's often mentioned in the answering service industry, not every answering service understands the nuances and respects the requirements of HIPAA. This is specifically relevant when it comes to protecting information about...
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Select an Answering Service That Focuses on the Healthcare Market

Select an Answering Service That Focuses on the Healthcare Market
Do you really care what kind of answering service handles the phone calls for your practice, clinic, or hospital? Well you should. Don't trust your patients' calls to a generic one-size-fits-all answering service. Instead go with one that specializes in the healthcare industry. You need a medical answering service. Here's why: Familiarity Counts A ...
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A Complete ROI Analysis of Hiring a Medical Answering Service

A Complete ROI Analysis of Hiring a Medical Answering Service
Sometimes business decisions for the expenditure of money are made based on their ROI (return on investment). This is often true in healthcare. The basic calculation for ROI is net profit divided by total investment times 100. The result is a percentage, the higher the better. This allows the value of different investments to be easily compared. Th...
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