Daytime Answering Service May Be the Right Solution for Your Practice or Clinic

Daytime Answering Service May Be the Right Solution for Your Practice or Clinic
When most people think of medical answering services, their mind jumps to after-hours coverage. They think about taking messages for routine calls and dispatching urgent ones to on-call staff. While this is a correct understanding, it's also short of the complete picture of what medical answering services can accomplish for their clients. Not only ...
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Are You Ready for the Storm?

Are You Ready for the Storm?
Although winter hasn't officially started, its effects have already occurred in much of the country. Snowstorms, ice storms, and freezing rain, along with cooler temperatures. Is your practice, clinic, or facility ready to deal with the threat of bad weather and the reality of one or more bad storms before spring arrives? Sometimes winter storms ha...
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Is Your Answering Service Ready for the Holidays?

Is Your Answering Service Ready for the Holidays?
With the holidays coming up, now is a great time to review the information your answering service has about your practice, clinic, or facility. Ideally this should be an ongoing effort that happens year-round, but the reality is that relevant updates about your organization may not always filter down to your answering service in a timely manner. Having outdated information puts your answering service at a disadvantage, but this is perhaps more critical during holidays, where your office is closed for longer periods and there is a greater need for on-call personnel to be available and reachable. Update Your Staff List Start with your employee database. Make sure your answering service knows who works for you and who doesn’t. This includes those who recently joined your organization and those who recently left. Also keep in mind those who have changed positions. What they once did may no longer apply in...
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Does it Really Matter if Your Medical Answering Service is Onshore or Offshore?

Does it Really Matter if Your Medical Answering Service is Onshore or Offshore?
If you want to hire a medical answering service for your hospital, clinic, or practice, is location that important? Why can’t you select an offshore provider and possibly save a few dollars? With your organization’s reputation at stake and your patients’ health on the line, sending calls out of the country is too risky to attempt. Consider these advantages when you keep your health communications within the United States and use an onshore medical answering service: English Mastery Many offshore telephone operations have English-speaking reps. However, just because they claim to speak English doesn’t mean they can do so with ease. Oftentimes these offshore agents speak English as a second language, and they may not have yet mastered the nuances to effectively communicate in a non-native tongue. And even those offshore agents who list English as their primary language, may speak with such a heavy accent as to make communication...
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Why HIPAA-Compliance is More Than Just a Good Idea

Why HIPAA-Compliance is More Than Just a Good Idea
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) has been with us for over two decades. The ramifications of this act are wide-ranging and ever evolving. HIPAA also impacts medical answering services and call centers that handle healthcare accounts. Here’s why this matters: A Requirement Of specific interest with HIPAA is protected health information (PHI). One of HIPAA’s many requirements stipulates that identifiable, patient health information be kept private, that it be protected from those who shouldn’t have access to it. For the medical answering service, this means keeping PHI safe both within call center walls and as it’s being communicated with its medical clients. This is an especially important concern when sending patient information to the mobile devices of medical practitioners. Leading medical answering services maintain HIPAA-compliance by using secure messaging, which protects PHI. By employing a secure messaging platform, answering services can ensure HIPAA-compliance when sending...
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