Why a 100 Percent Medical Answering Service is the Right Solution

Why a 100 Percent Medical Answering Service is the Right Solution
Some answering services only handle healthcare related accounts, and other answering services refuse to even consider medical clients, but most answering services are happy to take on any kind of account, rather it’s a good fit or not. While this distinction may not seem important to you as a medical practitioner or healthcare organization, it’s of critical significance. Your answering service, as a patient-facing company, directly interacts with your patients. Your answering service can greatly impact your present workload and future business opportunities. For this reason it’s essential to select an answering service that specializes in healthcare. You want a medical answering service. Here are the reasons why you should select an answering service that specializes in healthcare, instead of a generic provider that tries to be all things to all people. Focus Leads to Excellence Medical answering services handle only accounts that relate to healthcare. This laser focus allows...
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6 Ways You Might Suffer if You Pick a Cheap Answering Service

6 Ways You Might Suffer if You Pick a Cheap Answering Service
Hospitals, clinics, and doctors are always looking for a way to save money. A few cents here and a couple dollars there can add up over the course of a month and the year. Sometimes, however, saving a few dollars can have a negative consequence on your business and your patients. That’s why it’s never a good idea to go with the least-cost provider. This applies to your medical answering service, too. There will always be an answering service somewhere that charges less. But the cost of saving a few dollars may actually be high. Consider how you might lose if you hire a cheap answering service. 1. Understaffed An answering service is a labor-intensive business. A high percentage of their costs goes to staffing. If they charge less that means they’ve shaved their costs someplace. The most likely area is staffing. Why should using an understaffed answering service concern...
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What Size Medical Answering Service is the Right Size?

What Size Medical Answering Service is the Right Size?
When it comes to medical answering services, bigger isn’t always better. A larger size doesn’t imply better service or enhanced quality. In fact, it could be the opposite. Conversely, a smaller service might carry a different set of problems. Their scope is simply too small to operate efficiently. Too Big A large telephone answering service could have up to one hundred operators, or more, working at peak times. Why is this a concern? Consider the commotion of having that many people talking on the telephone at the same time. While this may be an efficient configuration, it might not be an effective one. There’s simply too much going on for them to give your account the focused attention it deserves. With a larger size comes larger problems. This includes effectively managing staff, finding enough qualified employees, and challenges in providing quality. Too Small The antidote to a large operation, however,...
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Can a Daytime Answering Service Help Your Clinic or Practice?

Can a Daytime Answering Service Help Your Clinic or Practice?
When you think of a medical answering service, you probably imagine a company that answers calls on the evenings and weekends. They take messages and dispatch urgent calls to on-call staff. This is a correct understanding and is a common function of healthcare answering services. However, a medical telephone answering service is for more than just after hours. They can also handle your daytime calls, too. Consider the following applications: A Solution for Staffing Shortages Finding good help is challenging in most any industry, but especially so in the healthcare field. Sometimes staffing shortages happen. When this occurs, many things suffer, including critical communication with your patients. A daytime answering service that specializes in healthcare is an ideal resource to help you maintain a professional level of communication with your patients even if your office is short-staffed. Let your answering service take and screen all your calls. They can transfer...
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Don’t Overlook the Benefits of Voice Mail

Don’t Overlook the Benefits of Voice Mail
When considering communication options for your healthcare operations, don’t dismiss the convenience of voice mail. Although voice mail may not be suitable for all patient-facing communication situations, it does offer many compelling advantages in the right scenarios. Voice mail offers attractive benefits that can’t be overlooked. Consider these as you plan the optimum solutions to meet your communication needs. Voice mail just might be the missing element to your ideal communication strategy. Consider these benefits of voice mail: Cost-Effective Solution Voice mail is a technology-based communications service. It doesn’t rely on the labor-intensive service inherent in personnel-based solutions. This means that communication using voice mail systems costs much less than using people-base services. As an automated software-based solution, voice mail provides an effective means to communicate, and to do so at the lowest cost. 24/7 Availability Voice mail is also available 24-hours-a-day, seven-days-a-week, 365-days-a-year. Voice mail doesn’t take vacations, go...
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