The Med Connection

The official blog of MedConnectUSA

What Size Medical Answering Service is the Right Size?

What Size Medical Answering Service is the Right Size?
When it comes to medical answering services, bigger isn’t always better. A larger size doesn’t imply better service or enhanced quality. In fact, it could be the opposite. Conversely, a smaller service might carry a different set of problems. Their scope is simply too small to operate efficiently. Too Big A large telephone answering service could have up to one hundred operators, or more, working at peak times. Why is this a concern? Consider the commotion of having that many people talking on the telephone at the same time. While this may be an efficient configuration, it might not be an effective one. There’s simply too much going on for them to give your account the focused attention it deserves. With a larger size comes larger problems. This includes effectively managing staff, finding enough qualified employees, and challenges in providing quality. Too Small The antidote to a large operation, however,...
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Can a Daytime Answering Service Help Your Clinic or Practice?

Can a Daytime Answering Service Help Your Clinic or Practice?
When you think of a medical answering service, you probably imagine a company that answers calls on the evenings and weekends. They take messages and dispatch urgent calls to on-call staff. This is a correct understanding and is a common function of healthcare answering services. However, a medical telephone answering service is for more than just after hours. They can also handle your daytime calls, too. Consider the following applications: A Solution for Staffing Shortages Finding good help is challenging in most any industry, but especially so in the healthcare field. Sometimes staffing shortages happen. When this occurs, many things suffer, including critical communication with your patients. A daytime answering service that specializes in healthcare is an ideal resource to help you maintain a professional level of communication with your patients even if your office is short-staffed. Let your answering service take and screen all your calls. They can transfer...
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Don’t Overlook the Benefits of Voice Mail

Don’t Overlook the Benefits of Voice Mail
When considering communication options for your healthcare operations, don’t dismiss the convenience of voice mail. Although voice mail may not be suitable for all patient-facing communication situations, it does offer many compelling advantages in the right scenarios. Voice mail offers attractive benefits that can’t be overlooked. Consider these as you plan the optimum solutions to meet your communication needs. Voice mail just might be the missing element to your ideal communication strategy. Consider these benefits of voice mail: Cost-Effective Solution Voice mail is a technology-based communications service. It doesn’t rely on the labor-intensive service inherent in personnel-based solutions. This means that communication using voice mail systems costs much less than using people-base services. As an automated software-based solution, voice mail provides an effective means to communicate, and to do so at the lowest cost. 24/7 Availability Voice mail is also available 24-hours-a-day, seven-days-a-week, 365-days-a-year. Voice mail doesn’t take vacations, go...
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Do You Have a Disaster Recovery Plan for Your Communications Services?

Do You Have a Disaster Recovery Plan for Your Communications Services?
How long could you stay in business if you lost your phone service and the ability to communicate with patients? And if you could continue to function, what would be the short-term impact to cash flow and the long-term impact on the viability of your organization? These are heavy questions. That’s why forward-thinking leaders make a disaster recovery plan. A key part of any disaster recovery plan focuses on maintaining communications with your patients and callers. Did you know that most leading medical answering services are also able to provide essential communication services to you in the event of an emergency? These include weather-related incidents, natural disasters, and man-made calamities. Choose your disaster recovery communications provider with care. They’ll need to get it right the first time. In an emergency, there are no second chances to respond right. When considering someone to provide disaster recovery communications services, make sure they...
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Providing Secure Messaging is More Than Good Business

Providing Secure Messaging is More Than Good Business
If you’re part of the healthcare industry, you know the importance of protecting the personal information of your patients. Not only is this a legal requirement, but it’s also a wise business practice. Secure messaging not only applies to your organization but also to your business associates (BA), such as your medical answering service. And while most medical answering services are quick to claim they offer secure messaging, not all of them do. That’s why it’s critical to make sure all your business associates, including your medical answering service, meet the industry’s highest standards. Here are the benefits you can enjoy when you use secure messaging from your medical answering service: HIPAA Compliant Today’s leading-edge secure-messaging platforms are in full compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996). HIPAA regulations require you to secure the protected health information (PHI) of your patients. This applies to information within...
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