Do You Have a Disaster Recovery Plan for Your Communications Services?

How long could you stay in business if you lost your phone service and the ability to communicate with patients? And if you could continue to function, what would be the short-term impact to cash flow and the long-term impact on the viability of your organization? These are heavy questions. That’s why forward-thinking leaders make a disaster recovery plan. A key part of any disaster recovery plan focuses on maintaining communications with your patients and callers. Did you know that most leading medical answering services are also able to provide essential communication services to you in the event of an emergency? These include weather-related incidents, natural disasters, and man-made calamities. Choose your disaster recovery communications provider with care. They’ll need to get it right the first time. In an emergency, there are no second chances to respond right. When considering someone to provide disaster recovery communications services, make sure they...
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Providing Secure Messaging is More Than Good Business

If you’re part of the healthcare industry, you know the importance of protecting the personal information of your patients. Not only is this a legal requirement, but it’s also a wise business practice. Secure messaging not only applies to your organization but also to your business associates (BA), such as your medical answering service. And while most medical answering services are quick to claim they offer secure messaging, not all of them do. That’s why it’s critical to make sure all your business associates, including your medical answering service, meet the industry’s highest standards. Here are the benefits you can enjoy when you use secure messaging from your medical answering service: HIPAA Compliant Today’s leading-edge secure-messaging platforms are in full compliance with HIPAA (Health Insurance Portability and Accountability Act of 1996). HIPAA regulations require you to secure the protected health information (PHI) of your patients. This applies to information within...
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Why Healthcare Providers Need 24/7 Medical Answering Service

In today’s competitive healthcare environment, when your phone rings you better be ready to answer it. If you don’t, it’s possible you’ll never get a second chance. In a society that seeks instant answers, patients will often hang up and phone someone else. That’s where a 24/7 medical answering service fits in. Don’t assume patients will call back if you’re not able to answer the phone. And don’t subject them to the automation of voicemail or the unprofessionalism of an answering machine. That will drive them to someone else who answers their call with a real person. Consider these benefits of 24/7 medical answering service: Always Available Gone are the days when your patients will be willing to wait until regular business hours to phone you. Instead they’ll call when they have time. They’ll call when they have a need. They’ll call when they can squeeze it in. And they...
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5 Key Communication Services Your Healthcare Facility Can’t Do Without

In today’s business-to-consumer economy, communication is key. And superior communication is necessary for superior results. Your patients and callers expect this. And if you don’t deliver what they expect, they’ll go someplace else, taking their healthcare dollars with them. Here are the essential telephone services your organization can use to enhance communication with your patients and callers. 24/7 Medical Answering Service The premier healthcare communications service is around-the-clock medical answering service . When your patients call, you better answer, or they’ll call someone else. Not only does this mean the loss of one transaction, but it also represents the forfeiture of the lifetime value of a patient. Don’t trust your after-hours calls to automation or play a recording telling patients to call back during regular business hours. Only a professional 24/7 medical answering service can provide this essential communication element for you, regardless of when your patients call. Secure Messaging...
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How One Superstar Doctor Uses Social Media to Benefit Patients

Medical answering services are one way of staying in touch with patients, however one doctor’s ability to connect with patients via social media is gaining him a lot of press. Dr. Kevin Campbell, MD, FACC and internationally-recognized cardiologist has earned a reputation as a “social media evangelist” given his predisposition for this relatively new medical marketing medium. Improving outcomes In addition to using social media as a marketing tool, Campbell also uses social media to collaborate and stay connected with colleagues, as well as to educate and engage patients. In these roles, social media offers an array of advantages for medical professionals. A powerful tool Five years ago, when someone suggested he use social media, he immediately recognized its powerful marketing capabilities: Education and outreach. Getting information in the hands of those in need is often a key challenge to improving health. Social media makes this delivery a snap. Communicating...
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