The Med Connection

The official blog of MedConnectUSA

Teach Your Office Staff Better Phone Etiquette

Are your doctor answering services positively or negatively Affecting your business? The best call centers know phone etiquette and customer service are essential to patient retention. Phone tips from the pros who know point to these 7 etiquette essentials: 1. Make it quick. Long wait times can make potential patients wonder if your office is understaffed. Excessive ringing can also irritate patients and staff, creating a negative atmosphere. 2. Don’t assume. Always ask permission before putting calls on hold – it’s more polite. 3. Say it with a smile. Smiling during every call creates a friendly, energetic air that is contagious. 4. Slow down and pay attention. We know you’re busy, but rushed calls can create confusion. Be sure to use moderate speed to convey words and instructions in a clear, understandable way. Moderate your volume as well, raising your tone to indicate key points or clarifications. Be mindful of...
Continue reading
  373 Hits
  0 Comments
373 Hits
0 Comments

HIPAA Raises the Bar on Text Messages — What You Need to Know

Recent changes to HIPAA raise questions as to the compliancy of text messaging. Rest assured texting remains compliant, however the devil is in the details when it comes to the use of this messaging medium by your office or medical answering services. Why the changes? Recent HIPAA revisions acknowledge the commonality of texting in today’s mobile world, but identify the possibility of data compromise as vast (Wi-Fi/open cell networks, mobile device loss/theft), thus requiring: The development of processes and procedures indicating who has access to private health information (PHI) and how it is used. Risk assessments be periodically conducted to identify potential threats to PHI data integrity. Established procedures on how breaches will be addressed, including cyber-threats, lost/theft, and proper device disposal procedures, such as the remote deletion of PHI. (Timely remotely deletion exempts the need to report breaches to the Office of Civil Rights (OCR).) Encryption and physical data...
Continue reading
  297 Hits
  0 Comments
297 Hits
0 Comments

4 Effective Ways to Drive Patient Acquisition

4 Effective Ways to Drive Patient Acquisition
Patient Acquisition A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need to build customer and patient bases. Even your current base is subject to attrition due to factors such as families moving out of town. Your marketing plan should include on-going methods to increase your patient acquisition . Here are four tips that don't cost a lot of money but pay big dividends. Raise your search engine visibility Think tank Pew Research issued a report in 2012 indicating that one out of three adults looks for health and medical information online, with more than three-quarters of those using a search engine. Take advantage of that built-in audience with a well-designed website , including an active blog and strategic use of keywords. Add your practice to directory listings While people rarely use phone...
Continue reading
  16 Hits
  0 Comments
16 Hits
0 Comments

Practice Tips: Help Physicians Stay on Schedule

Practice Tips: Help Physicians Stay on Schedule
Take The Stress Out Of The Office Is your office lagging behind, leaving patients frustrated and staff clambering to catch up throughout the day? You may be overlooking scheduling essentials that can help physicians more effectively manage patients in a timely manner. What type of techniques are commonly practiced at punctual offices? Show up early. It is not uncommon for physicians to breeze into the office late or just in time, under the assumption the first patient will be late. Discourage late patients and walk-ins. Schedule them at the end of the session. Don’t work them in on arrival. Distribute flyers to these patients that clearly state: “You’ve been registered as a late arrival. The doctor will see you after regularly scheduled patients have been seen.” Be proactive in surfacing patients’ concerns . Today’s patient often brings multiple issues to the table, often saving complex issues for last. Time aware...
Continue reading
  19 Hits
  0 Comments
19 Hits
0 Comments

Do Physician Assistants Help or Hurt Your Practice

Do Physician Assistants Help or Hurt Your Practice
Physicians Assistants When the Affordable Care Act went into effect, it ushered an immediate influx of tens of millions of newly insured people into the healthcare system. With a shortage of doctors to meet the demand, many providers are turning to physician assistants, or PAs , to pick up the slack. The Bureau of Labor Statistics projects a 38 percent increase in the number of PAs by 2022, raising the question of whether these newly minted healthcare workers are a help or a hindrance to a medical practice. PAs are trained to handle many of the nuts-and-bolts procedures in a practice such as performing physical exams, ordering lab tests and prescribing medication. Degree programs follow a track similar to that of a physician program, but with a shorter time frame. Students spend a year in the classroom followed by a year in clinical rotations. Finally, they must pass a national...
Continue reading
  29 Hits
  0 Comments
29 Hits
0 Comments