The Med Connection

The official blog of MedConnectUSA

Top Tech Practices: Are Using in 2015 to Improve Performance

Top Tech Practices: Are Using in 2015 to Improve Performance
Tech To Help As the years pass, technology continues to change getting more and more helpful to our everyday lives. This is true in all industries, but can especially be true in the medical field, as you look at how far we've come in the advancement of medical practices just in the last 100 years, alone. And most practices are stepping up to the plate, using new technology to improve performance and help their practice run smoother. An article in Physicians Practice takes a look at some of the technologies practices are using. 1. Electronic Health Records (EHR) : This is one of the biggest ways practices can improve performance. EHRs transfer patient records to an online database, decreasing the need for a paper trail of records. A computer typically is less forgetful and less likely to forget a patient's information. 2. Patient Portal : This is an online resource for patients....
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Is Tech Boosting or Dragging Down Your Productivity?

Is Tech Boosting or Dragging Down Your Productivity?
[caption id="attachment_106" align="alignright" width="300"] Is Technology Weighing Down Your Practice? New technology requires a learning period and time of adjustment after implementation. Just as the painful, yet temporary, period of withdrawals keeps many people chained to their addictions, the frustrating and difficult interval of adapting new technology can make you question whether it is boosting or dragging down your practice's productivity. Even established technology can hinder your business and may need reassessment. Customer engagement Automated communications are often impersonal and sometimes unclear. Email messages and recordings do not provide customers an opportunity to interact with a polite and caring person. That is why at MedConnectUSA our highly trained operators are available 24 hours a day and 7 days a week to provide your patients the personal care and attention they deserve. Overdependent on tech Studies have shown that overuse of technology can lead to a decline in critical thinking skills....
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5 Easy Steps to Build Patient Satisfaction with Your Practice

5 Easy Steps to Build Patient Satisfaction with Your Practice
Build Patient Satisfaction Patient satisfaction has many components besides positive outcomes from the care they receive. Excellent customer service and communication helps retain patients, improve online reviews, and elevate the practice’s standing in the community. Here are 5 important tips for you and your staff to improve patient satisfaction rates:  Great first impressions. Patients may be under severe stress, and they may be entering your office for the very first time. Greet everyone who walks in. On the phone , all staff should state their name and explain every transfer and hold. Practice good listening skills. Make eye contact and truly listen when patients speak. Even when a patient just needs to vent. They will feel respected and place greater trust in the care provided if they have been heard. Don’t wait for complaints. When a medical practice only responds to vocal complaints, unspoken concerns go unaddressed. You spend time...
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10 Easy Steps to Improving Your Medical Practice Staff's Productivity

10 Easy Steps to Improving Your Medical Practice Staff's Productivity
Tips to Improve Productivity Get your entire office team on board for a much needed productivity boost with these 10 common sense medical practice tips : 1. Be an early bird. Get to the office 10-15 minutes early and be organized – not frazzled. 2. Keep it clean. A work environment free of clutter minimizes distractions and stress. 3. Think ahead. Still searching for that file? A little pre-patient prep can really cut down on patient wait times . 4. Keep up with your MIT’s. Set 3 “most important tasks” to handle daily, from referrals and insurance to billing. 5. Two words: Imperfect action. You’ll never accomplish anything if you wait until it’s perfect. Sometimes it's better to simply get the job done. 6. Be proactive, not reactive. Though the medical business is reactive by nature, your entire day doesn’t have to be. Write down goals to create your day,...
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Practice Tip: Help Your Patients Prepare for Summer Vacation Travel

Practice Tip: Help Your Patients Prepare for Summer Vacation Travel
Foreign Travel Tips Vacationing in a foreign country is thrilling, but the excitement can turn to fear if a serious illness or injury should strike. Take some of the stress away from your patients by helping them prepare for such a possibility. Share these medical emergency tips that will remove much of the uncertainty of facing a health issue far from home. Use government resources Did you know that you can register foreign travel plans on the State Department's website? It takes only a couple of minutes and allows the government to expedite treatment if necessary. The website also features general travel tips as well as information about medical resources outside the United States. Make sure you know how to contact the U.S. Embassy in the countries you visit and have emergency contacts listed in your passport. Have necessary medical documentation on hand Bring along any documentation that may help a healthcare...
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