The Med Connection

The official blog of MedConnectUSA

Now Is the Perfect Time to Think about Disaster Recovery

Now Is the Perfect Time to Think about Disaster Recovery
You've no doubt heard the homeowner's dilemma about his leaking roof. When it's leaking, the weather is too bad to attempt a repair. However, when the sun is shining the roof isn't leaking so there's nothing to fix. He summed up the situation succinctly: "It only leaks when it rains." We laugh at the homeowner's logic and shortsightedness. We would...
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Does Your Medical Answering Service Offer Award-Winning Service?

Does Your Medical Answering Service Offer Award-Winning Service?
Every medical answering service claims that they provide quality service. But how can you know this for sure without first trying them? You could ask around and see what other people think. Assuming you can find someone to ask, how much weight should you put on their opinion? It's hard to know. They're likely biased. Or you could look at online rev...
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How Secure Is Your Medical Answering Service?

How Secure Is Your Medical Answering Service?
If your medical answering service can answer your calls, do you really care if they run a secure call center? You should. But what does secure mean? A secure answering service takes steps to protect all aspects of their processes to ensure they properly handle your account and your information. There are many facets to this. Here are some things to...
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What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?

What Steps Does Your Medical Answering Service Take to Provide Continuous Availability?
Most all medical answering services can cover your phone calls 24/7. That, of course, assumes all their equipment is operating properly and nothing interrupts their service. But problems happen. Telephone cables get cut, electricity goes out, or a building becomes unusable. These things keep an answering service from providing the around-the-clock ...
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Discover What a Full-Service Medical Answering Service Can Do for You

Discover What a Full-Service Medical Answering Service Can Do for You
Most any answering service can claim to handle medical accounts, but not everyone specializes in it or gives it their full focus. And even those medical answering services that only handle healthcare-related accounts aren't always a full-service provider. Here are some of the things you can expect from a full-service medical answering service: &nbs...
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