The Med Connection

The official blog of MedConnectUSA

Make Your Patients Happy to Call You By Phone With These Tips

Make Your Patients Happy to Call You By Phone With These Tips
Contacting Medical By Phone Patients today are often reluctant to contact their healthcare provider by phone. Chances are that they'll get shuttled into an automated system that's confusing to negotiate. Once they do get a live voice on the line, that person is may be disinterested at best and rude at worst. Proper phone etiquette is a vital part of excellent customer service. Review these tips with your staff to make sure they are giving your patients the considerate treatment they deserve. There will be times when the office is too hectic or a caller has a question that you can't answer. If you can't deal with a patient's concern immediately, offer the option to leave a message . This prevents irritating the caller by putting them on hold for what can be an extended period. If you need to put a caller on hold, ask permission and wait for the reply....
Continue reading
  24 Hits
  0 Comments
24 Hits
0 Comments

Theft of Patient's Information a Concern for Practices

Theft of Patient's Information a Concern for Practices
Patient Records Theft Maintaining the security and privacy of patient records is an ongoing concern for healthcare providers. The urgency was underscored by a recent SEC filing by publicly traded hospital operator Community Health Systems that revealed a major breach of their electronic system between April and June of 2014. The incident compromised the names, Social Security numbers and addresses for 4.5 million patients. This ranks as the third-largest theft of patient data on record, according to statistics from the U.S. Office of Civil Rights. The largest breach to date occurred earlier this year when the 80 million customer database of health insurance giant Anthem was hacked. The Health Insurance Portability and Accountability Act (HIPAA) was created in large part to provide protection against cyber attacks such as this one. While fines for individual violations are capped at $1.5 million, there is no theoretical maximum fine for a breach, making these incidents incredibly costly in...
Continue reading
  23 Hits
  0 Comments
23 Hits
0 Comments

What Does the Face of Medicine Look Like in the Near Future?

What Does the Face of Medicine Look Like in the Near Future?
The Future Of Doctor Visits Is Changing As the medical profession and technology advances, patients are increasingly on the lookout for better, more efficient healthcare. What’s next on the horizon for doctors and patients in this post-EMR (electronic medical record) marketplace? Get ready for these highly likely primary care possibilities… Virtual visits More efficient and less time consuming, telemedicine – connecting with doctors via video call from health assessments to non-emergency prescription needs - is expected to increase up to 35% (or more) in the next decade. Smartphones are expected to aid its future advancement, allowing patients to convey with doctors their own EKGs, A1C, glucose, and more. Wearable technology As high tech trackers become more efficient and less obtrusive to daily activities, wearable tech will progress not only to monitoring vitals such as heart rate, respiratory rate and calories, but plugging patient data into online medical records to provide...
Continue reading
  23 Hits
  0 Comments
23 Hits
0 Comments