• Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.


JUser: :_load: Unable to load user with ID: 67


MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts

Posted by on in Blogs
Patient AcquisitionPatient Acquisition

A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need to build customer and patient bases. Even your current base is subject to attrition due to factors such as families moving out of town.

Your marketing plan should include on-going methods to increase your patient acquisition. Here are four tips that don’t cost a lot of money but pay big dividends.

Raise your search engine visibility

Think tank Pew Research issued a report in 2012 indicating that one out of three adults looks for health and medical information online, with more than three-quarters of those using a search engine. Take advantage of that built-in audience with a well-designed website, including an active blog and strategic use of keywords.

Add your practice to directory listings

While people rarely use phone directories to actually find numbers, they are searchable, adding to your online visibility. Make sure you’re included in industry-specific directories such as AMA’s DoctorFinder.

Leverage social media platforms

Do you have an active, up-to-date Facebook page and Twitter profile? Social media provides a perfect avenue for informal interaction with current and prospective patients.

Use targeted email marketing

Partner with a provider in a related field who regularly sends newsletters and other material to an email address list. Purchase ad space on the mailings and include a strong call-to-action for readers to sign up on your own email list.

Our MedConnectUSA live operator call center service ensures that regular and new patients can reach you at all times. Visit our website to learn more about our customized programs.

Last modified on

Posted by on in Blogs
Take The Stress Out Of The OfficeTake The Stress Out Of The Office

Is your office lagging behind, leaving patients frustrated and staff clambering to catch up throughout the day? You may be overlooking scheduling essentials that can help physicians more effectively manage patients in a timely manner.

What type of techniques are commonly practiced at punctual offices?

Show up early.
It is not uncommon for physicians to breeze into the office late or just in time, under the assumption the first patient will be late. Discourage late patients and walk-ins.
Schedule them at the end of the session. Don’t work them in on arrival. Distribute flyers to these patients that clearly state: “You’ve been registered as a late arrival. The doctor will see you after regularly scheduled patients have been seen.” Be proactive in surfacing patients’ concerns.
Today’s patient often brings multiple issues to the table, often saving complex issues for last. Time aware physicians can curtail this problem by taking control of the interview and asking patients to list all issues at the onset of the visit. For instance, before addressing an initial complaint (ie: allergies), ask if the patient has any additional issues to discuss, and again at least two more times before proceeding. Let medical assistants speed things up.
Ask patients to list issues ahead of time as part of the check-in process, allowing MAs to collect and review these agendas before the physician consultation. Questions that can be answered or issues that can be handled by the MA prior to physician consultations save precious time.

Another key to helping physicians stay on schedule? A great medical answering service. Are you falling behind? Catch up with the help of MedConnectUSA today!

Last modified on

Posted by on in Blogs
Physicians AssistantsPhysicians Assistants

When the Affordable Care Act went into effect, it ushered an immediate influx of tens of millions of newly insured people into the healthcare system. With a shortage of doctors to meet the demand, many providers are turning to physician assistants, or PAs, to pick up the slack. The Bureau of Labor Statistics projects a 38 percent increase in the number of PAs by 2022, raising the question of whether these newly minted healthcare workers are a help or a hindrance to a medical practice.

PAs are trained to handle many of the nuts-and-bolts procedures in a practice such as performing physical exams, ordering lab tests and prescribing medication. Degree programs follow a track similar to that of a physician program, but with a shorter time frame. Students spend a year in the classroom followed by a year in clinical rotations. Finally, they must pass a national certification exam to begin practicing under the supervision of a doctor.

Many physicians who employ a PA find that it creates a streamlined work flow, allowing them to be more productive. The PA serves as the front line by evaluating incoming patients, handling non-urgent cases themselves while turning more serious cases over to an MD for treatment. The Cleveland Clinic, one of the country’s largest medical centers, has seen an average two-hour reduction in wait time along with increased patient satisfaction since instituting a fast-track plan utilizing PAs.

Don’t let a communication breakdown disrupt the work flow in your office. Contact us at MedConnectUSA to learn how our live operator services can add more hours to your day.

Last modified on

Posted by on in Blogs
Tech To Help Tech To Help

As the years pass, technology continues to change getting more and more helpful to our everyday lives. This is true in all industries, but can especially be true in the medical field, as you look at how far we’ve come in the advancement of medical practices just in the last 100 years, alone. And most practices are stepping up to the plate, using new technology to improve performance and help their practice run smoother.

An article in Physicians Practice takes a look at some of the technologies practices are using.

1. Electronic Health Records (EHR): This is one of the biggest ways practices can improve performance. EHRs transfer patient records to an online database, decreasing the need for a paper trail of records. A computer typically is less forgetful and less likely to forget a patient’s information.

2. Patient Portal: This is an online resource for patients. Patients would be able to see their medical records, request appointments, review test results and past appointments and get prescription renewals. A big way to getting patients to use this is to have staff ‘talk it up’. Before the patient leaves the office, tell them about the website and how to sign up and then follow up with them within a couple days.

3. Mobile Device Technology: Many offices are using apps for smartphones and laptops to store and share protected health information (PHI). While this is the way of much of today’s population, this is can be a risk because of potential security problems.

New technology can improve performance. However, staff need to be properly trained and knowledgeable in how to use it. One thing that never goes out of style is the technological need for a quality medical answering service and disaster phone plan. We invite you to visit our website for more information.

Last modified on

Posted by on in Blogs
Man with two phonesIs Technology Weighing Down Your Practice?

New technology requires a learning period and time of adjustment after implementation. Just as the painful, yet temporary, period of withdrawals keeps many people chained to their addictions, the frustrating and difficult interval of adapting new technology can make you question whether it is boosting or dragging down your practice’s productivity. Even established technology can hinder your business and may need reassessment.

Customer engagement

Automated communications are often impersonal and sometimes unclear. Email messages and recordings do not provide customers an opportunity to interact with a polite and caring person. That is why at MedConnectUSA our highly trained operators are available 24 hours a day and 7 days a week to provide your patients the personal care and attention they deserve.

Overdependent on tech

Studies have shown that overuse of technology can lead to a decline in critical thinking skills. When businesses rely too much on tech solutions, it can disrupt their entire business when there is an outage. Choose system that is flexible and allows your business to continue operating smoothly in any situation.


With any new technology, security should be a top priority. There is a lot of money to be made offering tech solutions that promise to improve productivity. Not all companies place proper emphasis on protecting patients information. Be sure you choose a HIPAA compliant service that specializes in medical-related messaging.

When you acquire a new technology solution, put it to the test. HIPAA and meaningful use both require risk analysis. A risk analysis is the best way to avoid any unexpected security breaches. Contact us at MedConnectUSA to discuss how we can improve patient relationships and enhance your practice.

Last modified on
Build Patient SatisfactionBuild Patient Satisfaction

Patient satisfaction has many components besides positive outcomes from the care they receive. Excellent customer service and communication helps retain patients, improve online reviews, and elevate the practice’s standing in the community.

Here are 5 important tips for you and your staff to improve patient satisfaction rates: 

Great first impressions. Patients may be under severe stress, and they may be entering your office for the very first time. Greet everyone who walks in. On the phone, all staff should state their name and explain every transfer and hold.

Practice good listening skills. Make eye contact and truly listen when patients speak. Even when a patient just needs to vent. They will feel respected and place greater trust in the care provided if they have been heard.

Don’t wait for complaints. When a medical practice only responds to vocal complaints, unspoken concerns go unaddressed. You spend time helping only the most difficult to please patients. Staff should be able to read body language and intonation to respond dynamically, before a patient leaves unsatisfied.

Make sure all staff understands confidentiality. Making an effort to build patient satisfaction can involve more conversations — but staff should be careful not to speak loudly or in the wrong part of the office where other patients can hear to avoid patient confidentiality problems.

Follow through and be accountable. Set expectations that you can reach. Employ efficient patient scheduling to keep appointments flowing on time. When things change, notify patients immediately.

Remember that patient satisfaction covers everything from phone conversations to the waiting room to the actual care provided. Contact MedConnectUSA to discover more ways to improve patient satisfaction at your medical practice.

Last modified on
Tips to Improve ProductivityTips to Improve Productivity

Get your entire office team on board for a much needed productivity boost with these 10 common sense medical practice tips:

1. Be an early bird.
Get to the office 10-15 minutes early and be organized – not frazzled.

2. Keep it clean.
A work environment free of clutter minimizes distractions and stress.

3. Think ahead.
Still searching for that file? A little pre-patient prep can really cut down on patient wait times.

4. Keep up with your MIT’s.
Set 3 “most important tasks” to handle daily, from referrals and insurance to billing.

5. Two words: Imperfect action.
You’ll never accomplish anything if you wait until it’s perfect. Sometimes it’s better to simply get the job done.

6. Be proactive, not reactive.
Though the medical business is reactive by nature, your entire day doesn’t have to be. Write down goals to create your day, being proactive with accomplishments. Create a separate list for incoming tasks for prioritization and triaging. This will help you more easily leap each day’s unexpected hurdles.

7. Get off the meeting bandwagon.
Cut down to no more than one per week.

8. Keep your inbox trim.
Morning, midday, and end-of day email/task and EHR clearing are necessary for timely responses. Keep replies short and to the point.

9. Get out of your rut.
Just because it has always been done that way doesn’t mean it’s the only way. Learning, growing, and upgrading skills are the BFF’s of productivity.

10. Dust it off.
Once a week, select one item from your “when I have spare time” pile.

Do you have great medical answering services to help you meet your medical practice goals? MedConnectUSA can help. Contact us today!

Last modified on
Foreign Travel TipsForeign Travel Tips

Vacationing in a foreign country is thrilling, but the excitement can turn to fear if a serious illness or injury should strike. Take some of the stress away from your patients by helping them prepare for such a possibility. Share these medical emergency tips that will remove much of the uncertainty of facing a health issue far from home.

Use government resources

Did you know that you can register foreign travel plans on the State Department’s website? It takes only a couple of minutes and allows the government to expedite treatment if necessary. The website also features general travel tips as well as information about medical resources outside the United States. Make sure you know how to contact the U.S. Embassy in the countries you visit and have emergency contacts listed in your passport.

Have necessary medical documentation on hand

Bring along any documentation that may help a healthcare provider treat you effectively. Avoid the hassle of carrying confidential paperwork around by scanning it ahead of time and emailing it to yourself so you have digital copies that can be pulled up wherever there is Internet access.

Consider traveler’s insurance

Depending on your health insurance policy, medical bills issued in a foreign country are probably not covered. Expenses can grow quickly, especially if you need to be evacuated back to the U.S. If you have a chronic health condition that may cause an emergency, look into temporary health insurance policies that will cover you in foreign countries.

Make sure your patients have the reassurance of efficient assistance for any emergencies back home. Contact us to learn more about our 24-hour live medical call center programs.

Last modified on
Building an Online BrandBuilding an Online Brand

Are you taking advantage of medical practice tips promoting technology as a gateway to building your reputation and local business? To succeed in today’s medical marketplace, you must boost your standing in online local searches to secure the PR your practice needs for continued success.

What’s wrong with the way I’m handling marketing now?
Referrals and insurance-only patients are no longer enough. Today’s patients rely heavily on the internet – searches, social media, and consumer reviews – when selecting a physician. If you’re lost among search results or have no web presence whatsoever, you may be missing out on a large segment of the market.

How hard is it to jump on the technological bandwagon?
Today’s technological tools are typically free, low cost, and relatively simple to use. Best of all, you can get started today!

Own your listing.
Google My Business (free) and ($84/year) help you ensure information listed about your practice online is correct. Be “good looking.”
Ensure your site and its content look good and are readable on all size devices, from cell phones to desktops. Give your site a facelift.
To keep your site relevant, in addition to expected information like your list of services and physicians, regularly provide authoritative content relative to your specialty. Stay on top of reviews.
Be timely and responsive to what customers say about you. Build your social media presence.
Create and maintain an active presence on Facebook, Twitter, LinkedIn, and more. Update sites weekly with patient-friendly health information, practice involvement in community activities, and relevant, published health information.

Looking for medical practice tips that earn top results? MedConnectUSA can help. Contact us today!

Last modified on
Tips For Bringing In RevenueTips For Bringing In Revenue

Take your practice to the next level with these five tips for building your practice’s income stream.

1. Get your team motivated. Teamwork and communication are the building blocks of a strong foundation. Start up a practice softball team or even get together with other practices to form a league. Camaraderie on the field will translate to a team environment in your office.

2. Excel at customer service. Give your patients the red carpet treatment. Free premium refreshments and snacks in the waiting room, minimized wait times, well-appointed examining rooms and a concierge service make for a pleasant environment that will quickly get noticed in the community.

3. Manage online reputations. Having a social media professional on staff will help your practice address complaints that patients may publish online. When all comments are addressed, prospective patients will see that you care about the patient experience.

4. Get ready to regulate. Dealing with the red tape of government regulations like Obamacare and HIPAA shouldn’t prevent your staff from giving full attention to your patients. Assign a designated team to make sure that the entire office is being run according to regulatory guidelines. That will free up your reception area staff so they can pay attention to your paying clientele.

5. Develop an online presence. Make sure your practice is well represented online. A fully functioning web site that is SEO friendly will ensure that patients will be able to find you.

Implement these five tips today to grow your practice into the income generating practice you always dreamed it could be. Let MedConnectUSA be your medical practice partner. Contact us today to find out more.

Last modified on

Posted by on in Blogs
Prescription DrugsPrescription Drugs

The office is busy, phones are ringing, patients are signing in, and the prescription drug rep shows up. What to do? It’s important to see what the rep has to offer but the timing isn’t right. Having more than adequate answering service options can help keep your office running smoothly when unexpected interruptions occur.

On the other hand, has the rep taken the appropriate steps for setting up an appointment to discuss products with the people who make these decisions. Is your entire staff, including interns, up-to-date on office protocol?

With a few tips at hand, medical offices can handle all visitors without taking time away from patients. Medical offices and facilities can also ensure the safety of their patients by ensuring a policy is in place for visits by pharmaceutical sales reps.

All personnel who will come in contact with a sales rep should be made aware of their visit prior to their arrival. When scheduling an appointment, the reps name, address, phone number, company name, and products they’re bringing and promoting should all be provided. Staff must ensure the sales rep signs in, receives an identification badge, and personally escorted to their destination. Reps should be made aware of any policies the medical facility has in place regarding what drugs are allowed inside the facility. Only materials approved by the facility will be allowed to be distributed within the medical facility. All samples must be approved, clearly marked, and stored, within the facility. Never within access of patients.

For information about streamlining your office, contact MedConnectUSA and we’ll get you connected to the services that will keep your office running smooth as silk.

Last modified on

Posted by on in Blogs
Treating Patients On VacationTreating Patients On Vacation

When you have a medical practice that’s located in or near a common tourist destination or summer vacation spot, being prepared to handle vacationers is important. People who are traveling from out of town sometimes end up needing medical attention for illness or injuries, and they’re most likely to come to you if you’re the closest doctor around.

Keep the following medical practice tips in mind when you’re handling summer vacationers as patients this season:

Have your supplies ready. Vacationers typically need help for things like severe sunburns, allergic reactions or asthma. Make sure you have all of the first aid supplies you need to deal with these medical issues. Contact their physician. Call your patient’s regular physician to find out about their medical history and whether or not they have allergies or sensitivities to specific medicines. This helps prevent adverse reactions and gives you a better idea of how to treat them. Work out a payment arrangement. Patients who are seeing you as part of their in-network coverage shouldn’t have any problems covering the cost of their visit, although this depends on the type and amount of coverage they have. If the out-of-pocket costs are too high for patients to pay at the time of their visit, work out a payment arrangement with them to ensure that you receive your money in a timely fashion. Advertise. Use marketing to let summer vacationers know where to go when they need medical help. They should be able to find your practice easily.

If you need more medical practice tips or advice on keeping your practice running smoothly, visit MedConnectUSA. We offer reliable medical answering services.

Last modified on
Preventing Office DramaPreventing Office Drama

People with a well balanced life tend to feel better about their careers and take pride in their work. Just like the stresses of work often lead to strain and problems in the private lives of many people, having a rich, rewarding personal life contributes to a more fulfilled work life. Vacations greatly enhance a person’s appreciation for life and can prevent job burnout. Use these tips to schedule summer vacations at your office, and prevent any drama or confusion.

Clarify policies early

It is best to discuss your company’s vacation policy with employees during their initial orientation. Go over your guidelines with them in private so they will feel comfortable discussing any personal reasons for needing time off or religious holidays that they observe.

Put it in writing or digital record

People may have selective memory, and company policies are not always accurately conveyed by word-of-mouth. By providing each person with an employee handbook, you eliminate any ambiguity. Many businesses find a digital record more convenient. Just send an email to have each person acknowledge any updates by their digital signature.

Emphasize teamwork

Have a deadline for requesting vacation time. For popular vacation periods, offer bonuses and other incentives to minimize the number of people absent. Be sure everyone understands that your company is a team, and they will be covering for one another.

To maintain a highly efficient and professional business that is compliant with HIPAA and HITECH regulations, trust our dependable and secure medical answering and telemessaging services. We are based in the United States and have friendly, knowledgeable agents available 24 hours a day, 7 days a week. Contact MedConnectUSA today.

Last modified on

Posted by on in Blogs
Contacting Medical By PhoneContacting Medical By Phone

When workers in a medical practice become demotivated, such as over summer vacation or holidays when schedules become packed and the phones never seem to stop ringing, many office managers believe that money is the only way to improve everyone’s mood and productivity.

What do you do if your budget has no room for salary increases or bonuses?

Personalized Incentives Matter

As outlined by HR World, there are plenty of non-financial ways you can motivate your staff. Some of the most popular incentives include:

Recognition: Mention specific contributions at meetings or set up an employee of the week and/or month area in a high traffic spot. Flexibility: Give extra days offs, telecommuting options or late arrival and early leave to any workers who meet and exceed deadlines. Feedback: Ask for feedback about office practices and their jobs and then implement recommendations to help them feel more connected to their work and pride about their roles.

When a Budget Permits

If you have a little extra in your budget, consider the following:

Team events: Host office-sponsored pot luck lunches, company family picnics or scavenger hunts. Surprises: Offer a recognition ceremony with certifications or tickets for a local spa or amusement park. Personalized rewards: Gift items specific to each worker based based on answers to an interest poll.

Phone answering and telemessaging tasks often demotivate people who work in medical offices because many consider the work too stressful and repetitive. Although we offer these services at MedConnectUSA based on a fee, they are well worth the investment because workers can focus on more interesting and varied tasks. For more information, call (818) 216-8482 or send us a message online.

Last modified on
Hiring Summer InternsHiring Summer Interns

Although we primarily focus at MedConnectUSA on providing answering and telemessaging services, we also enjoy sharing the medical industry knowledge we have gained with our clients and site visitors.

Did you know that the employment rules for summer intern staff are not always the same as those for non-temporary employees?

You must understand the similarities and differences to protect yourself against breaking federal, state and local laws.


According to the U.S. Small Business Association, you must offer interns hired as seasonal employees:

Equal rights related to Labor Law and Fair Labor areas Similar or same withholdings and benefits related to taxes, Medicare, Social Security, Unemployment, Worker’s Compensation and other areas


If you have decided to hire summer intern staff as contractors instead of employees:

Contractors are not your employees. They work for themselves and consider you a client. You do not have to apply many of the labor rules to contractors that you must to employees. Responsibilities regarding withholdings and benefits also change.

In regards to which hiring option you should choose:

It’s entirely up to you, but, as the SBA points out, contractors don’t require a lot of training since they are experts in their fields. If you wonder why they might choose an internship:

If business has slowed, an internship can fill the income gap. Many want to learn more about new industry changes hands-on without paying for classes.

Keep in mind in regards to the above that every state has its own rules about seasonal workers.

For more information about this tip, our many other medical practice tips or our services, visit our blogs or our main MedConnectUSA website today!

Last modified on
The Wall Street Journal The Wall Street Journal

As pointed out in “The Wall Street Journal,” office managers around the country motivate their staff using a wide variety of tactics. Yet, research studies have proven that methods that focus on showing employees their worth and rewarding them for hard work and creativity accomplishes more than using control and/or punishment techniques.

Whether you run a small dental or large medical office, we believe at MedConnectUSA that we can help you motivate your staff and keep them motivated with the following medical practice tips designed to highlight a few basic changes to how you approach your subordinates and their work.

Forget micromanagement. Instead of trying to control every aspect of the work your office staff members perform, outline their duties and then allow them to learn from their failures along with their successes and improve over time. Allow creativity and spontaneity. When workers are allowed to offer their input to improve the office, such as ideas for new processes and/or updating old ones, they become invested in the business and more motivated to help it succeed in every way. Offer praise and rewards. Many workers merely need simple praise — someone telling them that they have done well. Others need some sort of tangible reward for performing above and beyond what you would normally expect of them.

For more information about this and other related management topics, check out our blogs.

MedConnectUSA is also pleased to offer services that help office managers motivate employees by providing them answering service support that relieves the stress related to handling high volume, emergency and after hours medical-related office calls. To learn more, contact us today by phone at 1-888-216-8482.

Last modified on
Social Media And The Medical CommunitySocial Media And The Medical Community

Social media is increasingly becoming about more than keeping up with friends and family. One-third of healthcare professionals are currently taking part in social media networks designed specifically with healthcare in mind…

What are these professionally oriented social networking communities offering healthcare professionals?

Career tips. Job openings. Medical advice and best practices. Professional networking opportunities. Secure communication platforms for peer advice. Condition specific networks for not only healthcare professionals, but patients and families. Disease specific advice: treatment options, support, coping strategies, and insights. And more!

Not just for doctors!
Patients are also jumping into the pool of these secure, professional sites – and reaping the benefits. Research even suggests the support offered via networking may even be reducing unnecessary physician appointments.

Aren’t there privacy and security issues?
Unlike Facebook, Twitter, LinkedIn, Instagram, and similar sites, whose data mining practices make healthcare professionals nervous about posts, professional social networking sites offer an environment where healthcare professionals and other users can safely share questions and concerns.

How do you know it’s safe?
Look for professionally-oriented social networking sites with up-front, plain English security and privacy policies.

Great sites for healthcare professionals and patients include…

A free, HIPAA-compliant site with one-to-one messages and discussion forums that focus on business challenges or diagnoses. Sermo
Physician only community for discussion of healthcare topics in a collaborative environment. CureDiva
Great support and products for breast cancer patients and survivors. ConnectedLiving
A senior-oriented site available through nursing homes, assisted living complexes, and other senior housing centers, whose focus is “not about maximizing the number of connections, but maximizing the meaning of connections.”

Networking skills need a boost? Contact MedConnectUSA today.

Last modified on
Utilizing The InternetUtilizing The Internet

Do you believe that marketing is necessary only for consumer goods and other “civilian” industries? The healthcare marketplace is full of providers competing for your patients. Marketing is how you differentiate yourself from all the others and tell people why they should choose your office.

When it comes to current medical marketing practices, the Internet is an absolutely essential tool. A thoughtfully built website gives you an online presence that lets patients know what they can expect. An effective Internet marketing program should address these three issues.

Define your practice

A term like “obstetrician” applies to thousands of other doctors and does nothing to tell a prospective patient what is special about your practice. Instead of a cookie-cutter profile, do a SWOT (strengths, weaknesses, opportunities, threats) analysis and use the information to add a personalized touch.

Create a brand

Branding is all about establishing consistency in every aspect of your practice, down to your business cards and letterhead. A strong brand gives patients a sense of comfort and familiarity before they even set foot in your office.

Leverage social media

When it comes to using social media, there are a couple of options. You can use Twitter, Facebook and other platforms as an extension of your office to express your personality and gain trust, or you can provide thought leadership through guest-blogging and other shareable content.

Customer service is a vital element of your brand. Our live operator medical answering service handles your calls 24/7, establishing your reliability and concern for patients. Contact us to learn more about how we can help set you above the crowd.

Last modified on
Contacting Medical By PhoneContacting Medical By Phone

Patients today are often reluctant to contact their healthcare provider by phone. Chances are that they’ll get shuttled into an automated system that’s confusing to negotiate. Once they do get a live voice on the line, that person is may be disinterested at best and rude at worst.

Proper phone etiquette is a vital part of excellent customer service. Review these tips with your staff to make sure they are giving your patients the considerate treatment they deserve.

There will be times when the office is too hectic or a caller has a question that you can’t answer. If you can’t deal with a patient’s concern immediately, offer the option to leave a message. This prevents irritating the caller by putting them on hold for what can be an extended period. If you need to put a caller on hold, ask permission and wait for the reply. A brusque greeting of, “Doctor’s office, please hold,” is too impersonal and makes the patient feel ignored. Set your phones to roll over to voicemail after no more than three rings. Waiting for a response through several rings only to end up at voicemail anyway is frustrating for the caller. On your end, patients in your waiting room get the impression that the office is not being well-managed. When taking a message, give the caller an ETA for the response. Leaving the time frame indefinite increases the likelihood of repeated callbacks.

With our medical answering and messaging service, your callers will always have the benefit of a friendly, helpful live operator on the other end of the line. Visit our website for more information about our customized programs.

Last modified on
Patient Records TheftPatient Records Theft

Maintaining the security and privacy of patient records is an ongoing concern for healthcare providers. The urgency was underscored by a recent SEC filing by publicly traded hospital operator Community Health Systems that revealed a major breach of their electronic system between April and June of 2014.

The incident compromised the names, Social Security numbers and addresses for 4.5 million patients. This ranks as the third-largest theft of patient data on record, according to statistics from the U.S. Office of Civil Rights. The largest breach to date occurred earlier this year when the 80 million customer database of health insurance giant Anthem was hacked.

The Health Insurance Portability and Accountability Act (HIPAA) was created in large part to provide protection against cyber attacks such as this one. While fines for individual violations are capped at $1.5 million, there is no theoretical maximum fine for a breach, making these incidents incredibly costly in more ways than one.

The experience suffered by Community Health Systems demonstrates how crucial HIPAA compliance is for the entire industry. HIPAA regulations cover all healthcare providers as well as “business associates,” third-party companies and organizations that handle protected health information during the course of their interactions with providers.

Your practice needs to take advantage of every tool available to maintain the security of your patient records. All operators for our live telephone answering service receive ongoing training in HIPAA regulations. In addition, they are randomly tested to assure that they are maintaining 100 percent compliance. Contact us for an effective service plan that is customized to meet your specific needs.

Last modified on

Search Our Site

News Flash



    Read More


    Outstanding Service Earns National Award

    Read More


    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

    Read More

  • Assisting Hurricane Sandy "frankenstorm" Victims

    October 28, 2012

    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

    Read More


    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

    Read More

  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

    With our secure messaging app providers can be confident that...

    Read More


    MedConnectUSA has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year.Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services...

    Read More

  • Answering Service Year in Review

    We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better.   This has been a very tough year for many of us and the medical answering service business has been hit hard as well.   All of...

    Read More

  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

    Read More

  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

    Read More

  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

    Read More

  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

    Read More

  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

    Read More

  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

    Read More

  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

    Read More

  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

    Read More


    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

    Read More

  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

    Read More

Spotlight on Communication

Twitter Feed