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  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.
  • Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.

Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts

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Contacting Medical By PhoneContacting Medical By Phone

When workers in a medical practice become demotivated, such as over summer vacation or holidays when schedules become packed and the phones never seem to stop ringing, many office managers believe that money is the only way to improve everyone’s mood and productivity.

What do you do if your budget has no room for salary increases or bonuses?

Personalized Incentives Matter

As outlined by HR World, there are plenty of non-financial ways you can motivate your staff. Some of the most popular incentives include:

Recognition: Mention specific contributions at meetings or set up an employee of the week and/or month area in a high traffic spot. Flexibility: Give extra days offs, telecommuting options or late arrival and early leave to any workers who meet and exceed deadlines. Feedback: Ask for feedback about office practices and their jobs and then implement recommendations to help them feel more connected to their work and pride about their roles.

When a Budget Permits

If you have a little extra in your budget, consider the following:

Team events: Host office-sponsored pot luck lunches, company family picnics or scavenger hunts. Surprises: Offer a recognition ceremony with certifications or tickets for a local spa or amusement park. Personalized rewards: Gift items specific to each worker based based on answers to an interest poll.

Phone answering and telemessaging tasks often demotivate people who work in medical offices because many consider the work too stressful and repetitive. Although we offer these services at MedConnectUSA based on a fee, they are well worth the investment because workers can focus on more interesting and varied tasks. For more information, call (818) 216-8482 or send us a message online.

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Hiring Summer InternsHiring Summer Interns

Although we primarily focus at MedConnectUSA on providing answering and telemessaging services, we also enjoy sharing the medical industry knowledge we have gained with our clients and site visitors.

Did you know that the employment rules for summer intern staff are not always the same as those for non-temporary employees?

You must understand the similarities and differences to protect yourself against breaking federal, state and local laws.

Similarities

According to the U.S. Small Business Association, you must offer interns hired as seasonal employees:

Equal rights related to Labor Law and Fair Labor areas Similar or same withholdings and benefits related to taxes, Medicare, Social Security, Unemployment, Worker’s Compensation and other areas

Differences

If you have decided to hire summer intern staff as contractors instead of employees:

Contractors are not your employees. They work for themselves and consider you a client. You do not have to apply many of the labor rules to contractors that you must to employees. Responsibilities regarding withholdings and benefits also change.

In regards to which hiring option you should choose:

It’s entirely up to you, but, as the SBA points out, contractors don’t require a lot of training since they are experts in their fields. If you wonder why they might choose an internship:

If business has slowed, an internship can fill the income gap. Many want to learn more about new industry changes hands-on without paying for classes.

Keep in mind in regards to the above that every state has its own rules about seasonal workers.

For more information about this tip, our many other medical practice tips or our services, visit our blogs or our main MedConnectUSA website today!

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The Wall Street Journal The Wall Street Journal

As pointed out in “The Wall Street Journal,” office managers around the country motivate their staff using a wide variety of tactics. Yet, research studies have proven that methods that focus on showing employees their worth and rewarding them for hard work and creativity accomplishes more than using control and/or punishment techniques.

Whether you run a small dental or large medical office, we believe at MedConnectUSA that we can help you motivate your staff and keep them motivated with the following medical practice tips designed to highlight a few basic changes to how you approach your subordinates and their work.

Forget micromanagement. Instead of trying to control every aspect of the work your office staff members perform, outline their duties and then allow them to learn from their failures along with their successes and improve over time. Allow creativity and spontaneity. When workers are allowed to offer their input to improve the office, such as ideas for new processes and/or updating old ones, they become invested in the business and more motivated to help it succeed in every way. Offer praise and rewards. Many workers merely need simple praise — someone telling them that they have done well. Others need some sort of tangible reward for performing above and beyond what you would normally expect of them.

For more information about this and other related management topics, check out our blogs.

MedConnectUSA is also pleased to offer services that help office managers motivate employees by providing them answering service support that relieves the stress related to handling high volume, emergency and after hours medical-related office calls. To learn more, contact us today by phone at 1-888-216-8482.

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Posted by on in Blogs
Social Media And The Medical CommunitySocial Media And The Medical Community

Social media is increasingly becoming about more than keeping up with friends and family. One-third of healthcare professionals are currently taking part in social media networks designed specifically with healthcare in mind…

What are these professionally oriented social networking communities offering healthcare professionals?

Career tips. Job openings. Medical advice and best practices. Professional networking opportunities. Secure communication platforms for peer advice. Condition specific networks for not only healthcare professionals, but patients and families. Disease specific advice: treatment options, support, coping strategies, and insights. And more!

Not just for doctors!
Patients are also jumping into the pool of these secure, professional sites – and reaping the benefits. Research even suggests the support offered via networking may even be reducing unnecessary physician appointments.

Aren’t there privacy and security issues?
Unlike Facebook, Twitter, LinkedIn, Instagram, and similar sites, whose data mining practices make healthcare professionals nervous about posts, professional social networking sites offer an environment where healthcare professionals and other users can safely share questions and concerns.

How do you know it’s safe?
Look for professionally-oriented social networking sites with up-front, plain English security and privacy policies.

Great sites for healthcare professionals and patients include…

Doximity
A free, HIPAA-compliant site with one-to-one messages and discussion forums that focus on business challenges or diagnoses. Sermo
Physician only community for discussion of healthcare topics in a collaborative environment. CureDiva
Great support and products for breast cancer patients and survivors. ConnectedLiving
A senior-oriented site available through nursing homes, assisted living complexes, and other senior housing centers, whose focus is “not about maximizing the number of connections, but maximizing the meaning of connections.”

Networking skills need a boost? Contact MedConnectUSA today.

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Utilizing The InternetUtilizing The Internet

Do you believe that marketing is necessary only for consumer goods and other “civilian” industries? The healthcare marketplace is full of providers competing for your patients. Marketing is how you differentiate yourself from all the others and tell people why they should choose your office.

When it comes to current medical marketing practices, the Internet is an absolutely essential tool. A thoughtfully built website gives you an online presence that lets patients know what they can expect. An effective Internet marketing program should address these three issues.

Define your practice

A term like “obstetrician” applies to thousands of other doctors and does nothing to tell a prospective patient what is special about your practice. Instead of a cookie-cutter profile, do a SWOT (strengths, weaknesses, opportunities, threats) analysis and use the information to add a personalized touch.

Create a brand

Branding is all about establishing consistency in every aspect of your practice, down to your business cards and letterhead. A strong brand gives patients a sense of comfort and familiarity before they even set foot in your office.

Leverage social media

When it comes to using social media, there are a couple of options. You can use Twitter, Facebook and other platforms as an extension of your office to express your personality and gain trust, or you can provide thought leadership through guest-blogging and other shareable content.

Customer service is a vital element of your brand. Our live operator medical answering service handles your calls 24/7, establishing your reliability and concern for patients. Contact us to learn more about how we can help set you above the crowd.

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News Flash

  • 2015 AWARD OF EXCELLENCE

    FOR IMMEDIATE RELEASE      ...

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  • 2014 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

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  • 2013 AWARD OF EXCELLENCE

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  • Assisting Hurricane Sandy "frankenstorm" Victims

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    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

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  • 2012 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

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  • 2011 AWARD OF EXCELLENCE

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  • Answering Service Year in Review

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  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

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  • 2010 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

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  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

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