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  • Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.
  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.

Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts
Utilizing The InternetUtilizing The Internet

Do you believe that marketing is necessary only for consumer goods and other “civilian” industries? The healthcare marketplace is full of providers competing for your patients. Marketing is how you differentiate yourself from all the others and tell people why they should choose your office.

When it comes to current medical marketing practices, the Internet is an absolutely essential tool. A thoughtfully built website gives you an online presence that lets patients know what they can expect. An effective Internet marketing program should address these three issues.

Define your practice

A term like “obstetrician” applies to thousands of other doctors and does nothing to tell a prospective patient what is special about your practice. Instead of a cookie-cutter profile, do a SWOT (strengths, weaknesses, opportunities, threats) analysis and use the information to add a personalized touch.

Create a brand

Branding is all about establishing consistency in every aspect of your practice, down to your business cards and letterhead. A strong brand gives patients a sense of comfort and familiarity before they even set foot in your office.

Leverage social media

When it comes to using social media, there are a couple of options. You can use Twitter, Facebook and other platforms as an extension of your office to express your personality and gain trust, or you can provide thought leadership through guest-blogging and other shareable content.

Customer service is a vital element of your brand. Our live operator medical answering service handles your calls 24/7, establishing your reliability and concern for patients. Contact us to learn more about how we can help set you above the crowd.

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Contacting Medical By PhoneContacting Medical By Phone

Patients today are often reluctant to contact their healthcare provider by phone. Chances are that they’ll get shuttled into an automated system that’s confusing to negotiate. Once they do get a live voice on the line, that person is may be disinterested at best and rude at worst.

Proper phone etiquette is a vital part of excellent customer service. Review these tips with your staff to make sure they are giving your patients the considerate treatment they deserve.

There will be times when the office is too hectic or a caller has a question that you can’t answer. If you can’t deal with a patient’s concern immediately, offer the option to leave a message. This prevents irritating the caller by putting them on hold for what can be an extended period. If you need to put a caller on hold, ask permission and wait for the reply. A brusque greeting of, “Doctor’s office, please hold,” is too impersonal and makes the patient feel ignored. Set your phones to roll over to voicemail after no more than three rings. Waiting for a response through several rings only to end up at voicemail anyway is frustrating for the caller. On your end, patients in your waiting room get the impression that the office is not being well-managed. When taking a message, give the caller an ETA for the response. Leaving the time frame indefinite increases the likelihood of repeated callbacks.

With our medical answering and messaging service, your callers will always have the benefit of a friendly, helpful live operator on the other end of the line. Visit our website for more information about our customized programs.

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Patient Records TheftPatient Records Theft

Maintaining the security and privacy of patient records is an ongoing concern for healthcare providers. The urgency was underscored by a recent SEC filing by publicly traded hospital operator Community Health Systems that revealed a major breach of their electronic system between April and June of 2014.

The incident compromised the names, Social Security numbers and addresses for 4.5 million patients. This ranks as the third-largest theft of patient data on record, according to statistics from the U.S. Office of Civil Rights. The largest breach to date occurred earlier this year when the 80 million customer database of health insurance giant Anthem was hacked.

The Health Insurance Portability and Accountability Act (HIPAA) was created in large part to provide protection against cyber attacks such as this one. While fines for individual violations are capped at $1.5 million, there is no theoretical maximum fine for a breach, making these incidents incredibly costly in more ways than one.

The experience suffered by Community Health Systems demonstrates how crucial HIPAA compliance is for the entire industry. HIPAA regulations cover all healthcare providers as well as “business associates,” third-party companies and organizations that handle protected health information during the course of their interactions with providers.

Your practice needs to take advantage of every tool available to maintain the security of your patient records. All operators for our live telephone answering service receive ongoing training in HIPAA regulations. In addition, they are randomly tested to assure that they are maintaining 100 percent compliance. Contact us for an effective service plan that is customized to meet your specific needs.

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The Future Of Doctor Visits Is ChangingThe Future Of Doctor Visits Is Changing

As the medical profession and technology advances, patients are increasingly on the lookout for better, more efficient healthcare. What’s next on the horizon for doctors and patients in this post-EMR (electronic medical record) marketplace?

Get ready for these highly likely primary care possibilities…

Virtual visits
More efficient and less time consuming, telemedicine – connecting with doctors via video call from health assessments to non-emergency prescription needs – is expected to increase up to 35% (or more) in the next decade. Smartphones are expected to aid its future advancement, allowing patients to convey with doctors their own EKGs, A1C, glucose, and more. Wearable technology
As high tech trackers become more efficient and less obtrusive to daily activities, wearable tech will progress not only to monitoring vitals such as heart rate, respiratory rate and calories, but plugging patient data into online medical records to provide more in-depth understanding of how lifestyle effects health as well. Wiped out waiting rooms
Ninety seven percent of patients surveyed are frustrated by medical office wait times. As streamlining processes with online check-ins, pre-screenings, and other advancements continues, the waiting room process will continually become more efficient, possibly disappearing altogether. Patient partnered medical charting
A new survey recently showed 80% of patients want greater control of their own healthcare, however few have access to their own personal health record. Worse, detailed intake information is often lost in translation to electronic records. A few forward-thinking direct-care doctors are actively working on the obvious solution: patient and doctor-teamed medical charting, aimed at addressing these medical data issues.

Is your practice prepared for the future of healthcare? MedConnectUSA can help. Contact us today.

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Posted by on in Blogs

MP9004423331The logistics of patient scheduling can be difficult enough any time of year. At the holidays, the odd hours and closures can make it particularly tricky to maintain both efficiency and high standards for patient care. These tips should help relieve some of the burden.

Confirm Work Schedules First

Before scheduling patients, make sure you have the staff coverage. Expect employee “sick days” to be more likely than usual and implement holiday scheduling rules that stay consistent year to year (e.g., everyone works either the day before or day after Christmas). 

Widely Announce Holiday Office Hours

Prep your patients for unusual scheduling by making sure everyone is aware of holiday hours. Most of your audience will not see a sign posted on the door. Remember to update your voicemail recording and automated phone greeting with a holiday message.

Expect Regular Traffic Around Holidays

For 2014, Christmas and New Year’s Eve fall on Thursdays. Expect normal weekday business around Christmas and leading up to New Year’s. If your offer urgent care for injuries, avoid overextending the office with scheduled appointments.

Safeguard Your Communications

Winter weather leads to outages. Loss of communications could severely hurt your patient relationships. Reliable answering services and messaging systems with disaster recovery protection are designed with times like these in mind.

Consider Emergency-Only Service

To satisfy the most patients while accommodating as many as possible, consider shutting down appointments around certain holidays. It may be best to prioritize last-minute needs and emergency situations.

Keeping up with patient expectations can be difficult around the holiday. Consider our operator services to help your practice function more efficiently, now and throughout the year.

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News Flash

  • 2014 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

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  • 2013 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • Assisting Hurricane Sandy "frankenstorm" Victims

    October 28, 2012

    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

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  • 2012 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

    With our secure messaging app providers can be confident that...

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  • 2011 AWARD OF EXCELLENCE

    MedConnectUSA has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year.Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services...

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  • Answering Service Year in Review

    We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better.   This has been a very tough year for many of us and the medical answering service business has been hit hard as well.   All of...

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  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

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  • 2010 AWARD OF EXCELLENCE

    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

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  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

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