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    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
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Blogs

MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

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MP9004423331The logistics of patient scheduling can be difficult enough any time of year. At the holidays, the odd hours and closures can make it particularly tricky to maintain both efficiency and high standards for patient care. These tips should help relieve some of the burden.

Confirm Work Schedules First

Before scheduling patients, make sure you have the staff coverage. Expect employee “sick days” to be more likely than usual and implement holiday scheduling rules that stay consistent year to year (e.g., everyone works either the day before or day after Christmas). 

Widely Announce Holiday Office Hours

Prep your patients for unusual scheduling by making sure everyone is aware of holiday hours. Most of your audience will not see a sign posted on the door. Remember to update your voicemail recording and automated phone greeting with a holiday message.

Expect Regular Traffic Around Holidays

For 2014, Christmas and New Year’s Eve fall on Thursdays. Expect normal weekday business around Christmas and leading up to New Year’s. If your offer urgent care for injuries, avoid overextending the office with scheduled appointments.

Safeguard Your Communications

Winter weather leads to outages. Loss of communications could severely hurt your patient relationships. Reliable answering services and messaging systems with disaster recovery protection are designed with times like these in mind.

Consider Emergency-Only Service

To satisfy the most patients while accommodating as many as possible, consider shutting down appointments around certain holidays. It may be best to prioritize last-minute needs and emergency situations.

Keeping up with patient expectations can be difficult around the holiday. Consider our operator services to help your practice function more efficiently, now and throughout the year.

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Posted by on in Blogs

christmasThe holidays are a busy time and especially popular with employees requesting time off to enjoy the season. While your policy may be to allow employees time off during this time, unexpected absences due to illness and family emergencies can occur leaving your office short handed.

If your medical practice relies on prompt communication to handle scheduled appointments as well as requests for unscheduled appointments, without adequate staff available to field questions and concerns, your patients will be left with less than quality service. This can result in patients taking their healthcare issues to another location.

One of the best medical practice tips available is to use the round-the-clock medical answering and telemessaging services of a well qualified company like MedConnectUSA.

With experienced and trained U.S. based operators available 24 hours a day, 7 days a week, you'll provide your patients with the peace of mind of knowing someone will be available to address their issues.

At MedConnectUSA, your office has access to a variety of helpful services.

  • Ready Assist - Connects patients directly to providers without involvement of an operator.
  • Secure Messaging - Providers can use an application specifically for smartphones and tablets that work for both paging and messaging.
  • Live Operator Services - Select from the silver, gold or platinum level for professional answering services that fit your needs.
  • Call Forwarding Assurance - Adds an element of safety and security to your communication platform.
  • Voice Mail Services - Select from standard or premium services for this handy option that helps keep your office running smoothly with or without a live operator.

Use the convenient online form to contact us and request more information about MedConnectUSA and its services.

Tagged in: Office Tips
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Posted by on in Blogs

 

b2ap3 thumbnail MP9004236431Trying to get your business through the holiday season without breaking the bank or coming across as Ebenezer Scrooge? It is possible – with a few tips and tricks to keep you out of the holiday red. 

  • Hosting an at-office party?
    • • Call the caterer.
      At or after work catered meals cost less than restaurant or banquet events, ranging in cost based on food selection. There are many enjoyable options that aren’t the most expensive – cold cuts, salads, specialty pizzas, or hors d’oeuvres.
    • • Try your luck with a potluck.
      Limited on funds? Potlucks offer a fun alternative. Provide decorations, music, utensils, drinks and dessert, and let employees bring in a favorite dish to share.
    • • Pick a theme.
      We’re not talking medieval, simply food themes: A dessert party with cakes, pastries, and cookies. A tea party with various teas, coffee, and finger pastries. Or an ice cream social with several varieties and toppings.
  • Prefer festivities off-site?
    • &bull' Make it personal.
      At-home gatherings offer a personal touch and allow employees to bring spouses and family. Focus on quality food and drinks, and consider sending employees home with a holiday gift bag.
    • • Rely on restaurants.
      Restaurant lunches cost less than dinners. Many even offer price-based party menus. Avoiding wine and beer will also help you save considerably.
    • • Rein-in banquet hall prices.
      If you still prefer banquets, save by holding events on a weekday, off-season, or with a cash bar. For additional savings skip dinner for an hors d’oeuvres buffet.
    • • Opt for out-of-the-ordinary.
      Charter a bus and munch snacks and drinks while taking in holiday light displays – or offer other unique experiences.

Looking for more tips on better managing your practice without coming down with a case of the bah-humbugs? Count onMedConnectUSA.

Tagged in: Office Tips
Last modified on

b2ap3 thumbnail MP9004318131As the year comes to a close, it's become a tradition with many medical practices and other companies to hold a Christmas party. The celebration is a nice way to share the spirit of the season and show appreciation for your staff and their hard work.

Some businesses have chosen to forgo these annual parties due to reduced budgets. If you decide to host an event for your practice, some careful planning is in order. The days of freewheeling, anything-goes parties are long gone in favor of more appropriate celebrations.

While the goal is to allow your employees to have fun socializing, it's still a business function. Follow these guidelines to make sure the party is an enjoyable experience for all. 

• You can refer to it as a "Christmas" party, but otherwise be sensitive to the cultures of all your employees. Don't include any activities that may make attendees feel left out or uncomfortable. The party should be an observation of all holidays celebrated this time of year.

• Include spouses in the event. This demonstrates that even though it's a work-related function, you want to recognize their life outside the office. If possible, consider including children as well and provide fun activities for them.

• Avoid discussions of any work-related topics. The ambiance will be more relaxed, and as a practical consideration you avoid the possibility of comments made "out of school" that could come back to cause problems.

However you choose to celebrate the holidays, our friendly, professionally-trained staff will provide quality service to your callers without missing a beat. All of our operators are HIPAA-compliant to ensure complete security of all communications. 

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Posted by on in Blogs

b2ap3_thumbnail_MP9004447891.jpgHas the onset of the Affordable Care Act caused you to revisit your policy on accepting Medicaid patients? Newly-eligible individuals and families now have the security of medical coverage, but the increase in patient volume has ramifications for a practice's manpower and finances.

If you are trying to decide whether or not you should stop accepting Medicaid patients, there are some practical and ethical considerations that ought to guide your answer. Carefully evaluate these ideas before arriving at your final answer.

  • • What issues do Medicaid patients pose? Lower reimbursement rates are a given, but don't limit your examination to the financial aspect.

  • • Is there enough demand for services to fill your schedule? If so, you will also need a marketing plan to attract that business. Keep in mind that it costs more to acquire a new patient than it does to retain a current one.

  • • Are you comfortable with the concept of denying service to patients based solely on financial means? If you feel a responsibility to the greater good, you may find it difficult to turn away any individual in need.

  • • Would you consider accepting Medicaid patients up to a capped limit? This is a workable compromise, but it requires a great deal of administrative work. Check with your state and your Medicaid HMOs about their regulations.

  • • Can you delegate Medicaid patients to new or junior physicians in your office? This is another compromise that has its own set of ethical implications.

Balancing the needs of your patients is a major factor for every medical practice. Let us help by providing consistently excellent service to your callers. Visit our website to learn more about our professionally trained, HIPAA-compliant live operators.

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