• Dependable Services
    Dependable Services Our experienced and trained operators know exactly how to respond to medically-related calls. That means urgent calls from your patients are handled promptly and efficiently.
  • We will always be there
    We will always be there Disasters, mishaps and other emergencies can threaten any office. MedConnectUSA has implemented disaster recovery solutions, we’ll always be available when our clients need us.
  • Who is answering your calls?
    Who is answering your calls? Our operations are based in the United States and all our calls remain inside the country. We never send callers to India and other countries.
  • Tired of getting let down by an unreliable answering service?
    Tired of getting let down by an unreliable answering service? In your time of need, we wont let you down. Professional, polite, trained operators will be there when you need them 24/7/365.


MedConnectUSA is a premier countrywide medical answering and Telephone answering service provider for doctor, physician and health agencies offering answering service.

Recent blog posts
Build Patient SatisfactionBuild Patient Satisfaction

Patient satisfaction has many components besides positive outcomes from the care they receive. Excellent customer service and communication helps retain patients, improve online reviews, and elevate the practice’s standing in the community.

Here are 5 important tips for you and your staff to improve patient satisfaction rates: 

Great first impressions. Patients may be under severe stress, and they may be entering your office for the very first time. Greet everyone who walks in. On the phone, all staff should state their name and explain every transfer and hold.

Practice good listening skills. Make eye contact and truly listen when patients speak. Even when a patient just needs to vent. They will feel respected and place greater trust in the care provided if they have been heard.

Don’t wait for complaints. When a medical practice only responds to vocal complaints, unspoken concerns go unaddressed. You spend time helping only the most difficult to please patients. Staff should be able to read body language and intonation to respond dynamically, before a patient leaves unsatisfied.

Make sure all staff understands confidentiality. Making an effort to build patient satisfaction can involve more conversations — but staff should be careful not to speak loudly or in the wrong part of the office where other patients can hear to avoid patient confidentiality problems.

Follow through and be accountable. Set expectations that you can reach. Employ efficient patient scheduling to keep appointments flowing on time. When things change, notify patients immediately.

Remember that patient satisfaction covers everything from phone conversations to the waiting room to the actual care provided. Contact MedConnectUSA to discover more ways to improve patient satisfaction at your medical practice.

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Tips to Improve ProductivityTips to Improve Productivity

Get your entire office team on board for a much needed productivity boost with these 10 common sense medical practice tips:

1. Be an early bird.
Get to the office 10-15 minutes early and be organized – not frazzled.

2. Keep it clean.
A work environment free of clutter minimizes distractions and stress.

3. Think ahead.
Still searching for that file? A little pre-patient prep can really cut down on patient wait times.

4. Keep up with your MIT’s.
Set 3 “most important tasks” to handle daily, from referrals and insurance to billing.

5. Two words: Imperfect action.
You’ll never accomplish anything if you wait until it’s perfect. Sometimes it’s better to simply get the job done.

6. Be proactive, not reactive.
Though the medical business is reactive by nature, your entire day doesn’t have to be. Write down goals to create your day, being proactive with accomplishments. Create a separate list for incoming tasks for prioritization and triaging. This will help you more easily leap each day’s unexpected hurdles.

7. Get off the meeting bandwagon.
Cut down to no more than one per week.

8. Keep your inbox trim.
Morning, midday, and end-of day email/task and EHR clearing are necessary for timely responses. Keep replies short and to the point.

9. Get out of your rut.
Just because it has always been done that way doesn’t mean it’s the only way. Learning, growing, and upgrading skills are the BFF’s of productivity.

10. Dust it off.
Once a week, select one item from your “when I have spare time” pile.

Do you have great medical answering services to help you meet your medical practice goals? MedConnectUSA can help. Contact us today!

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Foreign Travel TipsForeign Travel Tips

Vacationing in a foreign country is thrilling, but the excitement can turn to fear if a serious illness or injury should strike. Take some of the stress away from your patients by helping them prepare for such a possibility. Share these medical emergency tips that will remove much of the uncertainty of facing a health issue far from home.

Use government resources

Did you know that you can register foreign travel plans on the State Department’s website? It takes only a couple of minutes and allows the government to expedite treatment if necessary. The website also features general travel tips as well as information about medical resources outside the United States. Make sure you know how to contact the U.S. Embassy in the countries you visit and have emergency contacts listed in your passport.

Have necessary medical documentation on hand

Bring along any documentation that may help a healthcare provider treat you effectively. Avoid the hassle of carrying confidential paperwork around by scanning it ahead of time and emailing it to yourself so you have digital copies that can be pulled up wherever there is Internet access.

Consider traveler’s insurance

Depending on your health insurance policy, medical bills issued in a foreign country are probably not covered. Expenses can grow quickly, especially if you need to be evacuated back to the U.S. If you have a chronic health condition that may cause an emergency, look into temporary health insurance policies that will cover you in foreign countries.

Make sure your patients have the reassurance of efficient assistance for any emergencies back home. Contact us to learn more about our 24-hour live medical call center programs.

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Posted by on in Blogs
Building an Online BrandBuilding an Online Brand

Are you taking advantage of medical practice tips promoting technology as a gateway to building your reputation and local business? To succeed in today’s medical marketplace, you must boost your standing in online local searches to secure the PR your practice needs for continued success.

What’s wrong with the way I’m handling marketing now?
Referrals and insurance-only patients are no longer enough. Today’s patients rely heavily on the internet – searches, social media, and consumer reviews – when selecting a physician. If you’re lost among search results or have no web presence whatsoever, you may be missing out on a large segment of the market.

How hard is it to jump on the technological bandwagon?
Today’s technological tools are typically free, low cost, and relatively simple to use. Best of all, you can get started today!

Own your listing.
Google My Business (free) and ($84/year) help you ensure information listed about your practice online is correct. Be “good looking.”
Ensure your site and its content look good and are readable on all size devices, from cell phones to desktops. Give your site a facelift.
To keep your site relevant, in addition to expected information like your list of services and physicians, regularly provide authoritative content relative to your specialty. Stay on top of reviews.
Be timely and responsive to what customers say about you. Build your social media presence.
Create and maintain an active presence on Facebook, Twitter, LinkedIn, and more. Update sites weekly with patient-friendly health information, practice involvement in community activities, and relevant, published health information.

Looking for medical practice tips that earn top results? MedConnectUSA can help. Contact us today!

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Posted by on in Blogs
Tips For Bringing In RevenueTips For Bringing In Revenue

Take your practice to the next level with these five tips for building your practice’s income stream.

1. Get your team motivated. Teamwork and communication are the building blocks of a strong foundation. Start up a practice softball team or even get together with other practices to form a league. Camaraderie on the field will translate to a team environment in your office.

2. Excel at customer service. Give your patients the red carpet treatment. Free premium refreshments and snacks in the waiting room, minimized wait times, well-appointed examining rooms and a concierge service make for a pleasant environment that will quickly get noticed in the community.

3. Manage online reputations. Having a social media professional on staff will help your practice address complaints that patients may publish online. When all comments are addressed, prospective patients will see that you care about the patient experience.

4. Get ready to regulate. Dealing with the red tape of government regulations like Obamacare and HIPAA shouldn’t prevent your staff from giving full attention to your patients. Assign a designated team to make sure that the entire office is being run according to regulatory guidelines. That will free up your reception area staff so they can pay attention to your paying clientele.

5. Develop an online presence. Make sure your practice is well represented online. A fully functioning web site that is SEO friendly will ensure that patients will be able to find you.

Implement these five tips today to grow your practice into the income generating practice you always dreamed it could be. Let MedConnectUSA be your medical practice partner. Contact us today to find out more.

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    Outstanding Service Earns National Award

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    MedConnectUSA has been honored with the exclusive ATSI 2013 Award of Excellence for the eighth consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • Assisting Hurricane Sandy "frankenstorm" Victims

    October 28, 2012

    Hurricane Sandy has been called “superstorm” and “frankenstorm” as most of the Eastern United States get hit this week.  Many have said this is the largest storm to hit the United States since weather has...

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    MedConnectUSA has been honored with the exclusive ATSI 2012 Award of Excellence for the seventh consecutive year.This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center...

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  • HIPAA Secure Message App

    MedConnectUSA is proud to announce that our Secure Messaging App for Iphone, Ipad, Blackberry, and Android smart phones has been released for use to all of our clients.

    With our secure messaging app providers can be confident that...

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    MedConnectUSA has been honored with the exclusive ATSI 2011 Award of Excellence for the sixth consecutive year.Thisaward is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services...

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  • Answering Service Year in Review

    We at MedConnectUSA continue to adapt and overcome obstacles in order to serve our clients and their patients better.   This has been a very tough year for many of us and the medical answering service business has been hit hard as well.   All of...

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  • Bracing for Hurricane Irene

    In August 2011 many residents and businesses on the east coast including Florida, North Carolina, Virginia, New York,  New Jersey, and many other areas were notified to prepare for the worst and hope for the best as Hurricane Irene slammed into the area.  Because hundreds of MedConenctUSA...

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  • Assisting Blizzard Victims

    In February 2010 30” of snow hits the east coast and shuts down many offices.   According to the newspapers it is the worst storm since 1922 and before that 1772!   Many areas of the East Coast that were hit by this blizzard were left without power and phone...

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  • Assisting Fire Victims

    Wild fires in San Diego County California in 2003 and again in 2007 displaced people and shut down medical services for thousands.   Because of MedConnectUSA’s disaster plan and redundant systems none of our clients were affected by the wild fires and we were able to continue to provide...

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  • Keeping Flood Victims in Operation

    In May 2010 there was a devastating flood that killed 21 people in Nashville Tennessee, Mississippi, and Kentucky.  There were many medical offices that were affected and forced to shut down due to the flooding for more than 2 months. 

    To help our clients who were affected by the...

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  • Client Testimonial-Crisis Line

    MedConnectUSA has provided answering services to our office for more than 10 years.   Our center runs a crisis line for mentally ill patients who have nowhere else to turn.   Before MedConnectUSA we changed answering services every 6-8 months because no other answering service understood the...

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  • Client Testimonial-OB/GYN

    Our practice is part of a 12 office system catering to OB/GYN patients.  We made the choice to move our answering service needs to MedConnectUSA because of their professionalism, track record of reliability, and knowledge of HIPAA guidelines.    Whenever there...

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  • Client Testimonial-Surgery

    I manage a surgery practice with 4 surgeon’s which is very challenging at times.   By using MedConnectUSA  as our answering service much of the day to day pressure of handling our after-hours calls has been taken off of me to allow me to handle other pressing...

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  • Client Testimonial-Internal Medicine

    We are extremely satisfied with the services provided by MedConnectUSA to both our office and patients.  Prior to using MedConnectUSA, we relied solely on an automated phone attendant to handle our messaging and paging.  Though this system was generally reliable,...

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    Outstanding Service Earns National Award

    MedConnectUSA has been honored with the exclusive 2010 Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry's trade association for providers of...

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  • Client Testimonial-Pediatric

    We are a large pediatric practice with several physicians that has utilized MedConnectUSA’s services for more than 7 years.  During this time, we have had no complaints from our patients regarding the answering service and in fact many patients tell us how happy they are when they need to...

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