We understand the importance of patient privacy, so all our services are fully HIPAA-compliant and every one of our operators receives ongoing training to ensure that patient information stays private.
Disaster recovery support.
When a tornado, flood, hurricane or other disaster closes your office, the last thing you want is for your patients’ calls to go unanswered — you need a medical answering service that can handle calls when you can't.
We have multiple redundant facilities in the US, all located in areas that almost never experience severe weather or other disasters. And we’ve engineered all our systems to provide a level of redundancy that guarantees that your answering services, call forwarding, email and secure messaging will be there when you need them the most.
Our medical answering services will always be there.
The key to guaranteeing your calls are answered is to guarantee that our facilities won’t be interrupted. That’s why we have a full range of safeguards in place. Our preparations include:
Multiple redundant facilities
Each of our US-based facilities has been carefully sited to minimize risks from severe weather, earthquakes, floods and other natural disasters.
Backup protection for short- and long-term outages
All computer systems and operator stations are connected to uninterrupted power supplies, and our facilities include 100kw generators that can supply power during long-term outages.
IronMountain data backup
Secure cloud backup ensures critical business information can be recovered quickly and efficiently to keep your office running.
Redundant phone providers with backup
We contract for phone services with three different providers and have the ability to reroute traffic as needed. A satellite backup facility handles traffic if landlines are interrupted.
Emergency facilities on standby
We have emergency back-up plans in place to relocate operations if a major disaster threatens one of our facilities.
Don't worry, when you can’t answer your patients’ calls, we will.
When adverse weather, natural disaster or other unexpected events close your medical facilities, you can count on MedConnectUSA to keep your patients and your staff connected.