Month: January 2018

What’s the Value of a Phone Call to a Medical Practice or Clinic?

    We’ve already looked at the factors to consider when calculating the ROI of hiring a medical answering service. But the success of your healthcare organization is about more than numbers; it’s also about people. Cost aside, there’s a human aspect to providing a great telephone experience for your callers and patients. Though this […]

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What Are the Benefits of Using HIPAA-Compliant Secure Messaging?

The Health Insurance Portability and Accountability Act (HIPAA) is a well-known reality in the healthcare industry. And though it’s often mentioned in the answering service industry, not every answering service understands the nuances and respects the requirements of HIPAA. This is specifically relevant when it comes to protecting information about your patients. Though most answering […]

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Select an Answering Service That Focuses on the Healthcare Market

Do you really care what kind of answering service handles the phone calls for your practice, clinic, or hospital? Well you should. Don’t trust your patients’ calls to a generic one-size-fits-all answering service. Instead go with one that specializes in the healthcare industry. You need a medical answering service. Here’s why: Familiarity Counts A medical […]

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