Month: June 2019

Does Your Doctor Answering Service Take HIPAA Training Seriously?

Under HIPAA regulations, you are a covered entity (CE), and your answering service is your business associate (BA). This means that just as you ensure your staff follows the strictest of HIPAA guidelines, so too should your answering service. Though HIPAA training falls on them, you, as a covered entity, are responsible for their compliance. […]

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Why Medical Answering Service Excellence Matters

Some medical practitioners make a mistake when it comes to their telephone. They assume that as long as their phone is answered, nothing else matters. This is shortsighted and rife with problem-causing risks. In fact, this perspective is just plain wrong. How you manage your phone calls matters a lot. Therefore, medical answering service excellence […]

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