What Is Your Medical Answering Service’s Quality Assurance Procedure?
Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a quality assurance procedure. Establish a Protocol of What an Excellent Call Looks Like The first step in providing quality service is to determine what makes for a […]
Are You Willing to Pay More to Get a Quality Medical Answering Service?
When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]
How Committed Is Your Call Center to Quality Assurance?
Every answering service talks about quality assurance, but how many of them do anything about it? Very few it seems. Talking about quality service is one thing, but it’s another to put words into action and pursue service excellence. Too often call center quality is a haphazard proposition. Some calls are good, while others aren’t […]
