Month: September 2019

How Does Your Medical Answering Service Provide Quality Service?

Telephone answering services like to talk about quality service, but for too many of them quality doesn’t move from words to reality. Yet quality service doesn’t happen by accident. It requires intentionality. Here are some steps that the best medical answering services take to provide quality service: Review Calls A key step in the effort […]

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Does Your Medical Answering Service Deliver Quality Service?

Look at your telephone answering service’s website. If it’s like most answering services, it trumpets their commitment to quality. This talk about quality may also come up in their literature, email communication, and even invoices. Yet does your answering service follow-through by providing the quality they talk about? Do they deliver quality service, or do […]

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Does Your Medical Call Center Focus on Complaint Resolution or Quality Assurance?

It’s the human beings who staff a call center that make the difference, providing personalized service that callers crave and expect. And since no one is perfect, mistakes do happen from time to time.  The question is, how often do mistakes occur? Are errors the exception or the norm? The answer to this question reveals […]

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