Month: May 2020

Do You Want a Call Center That Is a Generalist or a Specialist?

In the healthcare industry, doctors have a choice of being a general practitioner or focusing on one specialty. Both are viable pursuits depending on the preferences and goals of each person. A generalist will cover an array of medical needs and must have a basic familiarity across a wide range of healthcare services. In contrast, […]

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What Do You Get When You Mix Healthcare, Electricity, and an Attorney?

Asking this question may sound like a set up for a joke. But there’s no punchline. It’s no laughing matter. Instead it’s a travesty. And this is exactly what happens at generic answering services. Most telephone answering services will take on any business they can, from any industry. This includes electricians, lawyers, plumbers, property management […]

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