Is Your Answering Service Too Friendly?
In our post “Who Do You Want to Answer Your Patient Phone Calls?” we discussed that having a real person answer your practice’s after-hours calls is the first step to produce successful outcomes. But the second element is just as important. This is the demeanor of the person who answers the phone. They must be […]
Who Do You Want to Answer Your Patient Phone Calls?
You’re aware that it’s critical to have a real person answer your phone calls outside of regular business hours. You know that frustrating voicemail and unreliable answering machines will irritate your patients and callers, driving them away. But when it comes to answering your telephone, not any person will do. You must have the right […]
