Call forwarding is a great service provided by your telephone company that allows you to reroute your calls to your medical answering service whenever you want them to answer for you. You use call forwarding each time you go to lunch and when you leave for the day. You may also forward calls to your answering service when you’re understaffed or extra busy.
Activating Call Forwarding
Given all this power and flexibility, there’s also one weak link. It’s forgetting to activate call forwarding. Yes, it happens. It might be that the person who normally forwards your phone line to your healthcare answering service is gone and no one else thinks to do it. Or it could be that everyone forgets this key task. It’s so frustrating to have just arrived home after a long day at work and then have to turn around and go back to the office because no one remembered to activate call forwarding. It doesn’t have to be that way.
Call Forwarding Problems
Another issue is when a line that was once properly forwarded loses its programming and reverts to ringing in your office, just as it would when you’re there working. This can happen due to phone company maintenance, software issues, or an unexpected glitch.
A related issue is when telephone service in your area goes down. How can you forward your phone line if the network is down and you can’t access it to activate call forwarding? Or what about when natural disasters or manmade catastrophes block you from reaching your office, thereby prohibiting you from activating call forwarding?
Call Forwarding Assurance
Thankfully, there’s a solution to address these problems.
With call forwarding assurance, your medical answering service will periodically check your phone line throughout the day and evening to make sure it’s properly forwarded and working. Best of all, you pick when you want them to confirm that your call forwarding is working, according to the schedule that’s best for your practice or clinic. Up to ten times a day they’ll ensure everything is functioning as expected, that call forwarding is working and routing your calls to the correct number at your answering service.
Correcting Call Forwarding Problems
Not only will call forwarding assurance verify the status of your call forwarding throughout the day, it also alerts the healthcare professionals at your answering service that there’s a problem so that they can correct it. Through their special remote capability, they can act on your behalf to activate call forwarding at any time for you regardless of the reason why.
If you want all your practice’s or clinic’s calls answered by your medical answering service, be sure to choose one that offers call forwarding assurance. This is the only way to achieve call forwarding success and make sure that all your calls successfully route to your answering service around-the-clock, 24/7.
If your answering service doesn’t offer call forwarding assurance, isn’t it time to switch to one that does?
Learn how medical answering service from MedConnectUSA can help your practice, clinic, or facility. Then get a free quote to discover how affordable their healthcare communication services are. Peter Lyle DeHaan is a freelance writer and call center authority.