Category: Blogs

Best Practices for Leading Medical Answering Services

Not all answering services are the same, and these differences can have a significant impact on the service they provide to you and your patients. Advanced medical answering services follow, and even exceed, industry best practices.  Here are the key characteristics of the foremost healthcare-related answering services: US-Based One of the best practices that quality-minded […]

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Discover Why Healthcare Providers Need a Call Center Dedicated to the Medical Community

Selecting a healthcare call center is a critical consideration to ensure the success of your clinic or medical facility. Too often business managers view call centers as an expense to control. Instead, the more enlightened viewpoint is that a medical call center is an important investment to make for the future of your operation.  Don’t […]

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How Important Is Quality When It Comes to Patient-Facing Communication?

When it comes to healthcare, providing quality healthcare services to patients is the number one goal. However, the effectiveness in achieving this goal is at times hampered through less-than-ideal patient-facing communication. Aside from your own communication with patients, which you work hard to excel at, consider the following opportunities in providing quality communications with patients. […]

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Does Your Medical Answering Service Deliver Quality Service?

Look at your telephone answering service’s website. If it’s like most answering services, it trumpets their commitment to quality. This talk about quality may also come up in their literature, email communication, and even invoices. Yet does your answering service follow-through by providing the quality they talk about? Do they deliver quality service, or do […]

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Does Your Medical Call Center Focus on Complaint Resolution or Quality Assurance?

It’s the human beings who staff a call center that make the difference, providing personalized service that callers crave and expect. And since no one is perfect, mistakes do happen from time to time.  The question is, how often do mistakes occur? Are errors the exception or the norm? The answer to this question reveals […]

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What Is Your Medical Answering Service’s Quality Assurance Procedure?

Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a quality assurance procedure. Establish a Protocol of What an Excellent Call Looks Like The first step in providing quality service is to determine what makes for a […]

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Are You Willing to Pay More to Get a Quality Medical Answering Service?

When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]

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