Category: Blogs

How Important Is Quality When It Comes to Patient-Facing Communication?

When it comes to healthcare, providing quality healthcare services to patients is the number one goal. However, the effectiveness in achieving this goal is at times hampered through less-than-ideal patient-facing communication. Aside from your own communication with patients, which you work hard to excel at, consider the following opportunities in providing quality communications with patients. […]

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Does Your Medical Answering Service Deliver Quality Service?

Look at your telephone answering service’s website. If it’s like most answering services, it trumpets their commitment to quality. This talk about quality may also come up in their literature, email communication, and even invoices. Yet does your answering service follow-through by providing the quality they talk about? Do they deliver quality service, or do […]

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Does Your Medical Call Center Focus on Complaint Resolution or Quality Assurance?

It’s the human beings who staff a call center that make the difference, providing personalized service that callers crave and expect. And since no one is perfect, mistakes do happen from time to time.  The question is, how often do mistakes occur? Are errors the exception or the norm? The answer to this question reveals […]

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What Is Your Medical Answering Service’s Quality Assurance Procedure?

Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a quality assurance procedure. Establish a Protocol of What an Excellent Call Looks Like The first step in providing quality service is to determine what makes for a […]

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Are You Willing to Pay More to Get a Quality Medical Answering Service?

When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]

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Why Leading Medical Answering Services Use Multiple Phone Carriers

When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]

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