Category: Blogs

Is Your Answering Service Going to Let You Down Again This Holiday Season?

Think back to the holidays last year. Hopefully you have happy memories of time spent with family and friends, celebrating life with them. But what about your telephone answering service? Did your answering service make this time better? Or did their disappointing work dampen your holiday spirit and thwart the joy you anticipated to experience […]

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Does Your Answering Service Focus on Your Practice?

Do you ever feel like your answering service doesn’t give your practice the attention you deserve? Maybe it’s the lackluster way they answer your phone calls. Perhaps it’s giving out incorrect information to your patients. Or could it be that they take incomplete messages? This shows they have a lack a focus on your practice. […]

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Is It Just a Phone Call or a Patient’s Healthcare Needs?

In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]

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Do You Need a Medical Answering Service or a Healthcare Call Center?

A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities?  Then you need a healthcare call […]

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Patients Want the Human Touch When They Call

Your patients call you when they have a need. It could be a healthcare concern, to schedule an appointment, or to seek clarification on medical instructions. They might be inquiring about insurance, a charge, or making a payment. Or it may be something completely different. Regardless, they call you because they need your help. When […]

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Have Your Healthcare Call Center Do More for You

As you look forward to the future, now is the time—more so than ever before—to think strategically. Look at the business model for your healthcare organization and consider what you can change to produce better and more effective outcomes. Do this throughout your organization, optimizing every department and process.  As you do so don’t overlook […]

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