What Are Common On-Call Scenarios for Medical Practices?
The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]
Tips to Lower Your Medical Answering Service Bill
Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering service is a small fraction of what it would take to hire an office receptionist. It’s a veritable bargain with a high-value return that patients appreciate. Yet […]
Should You Go with a Local Medical Answering Service?
With today’s advanced technology it doesn’t really matter where your answering service is located. They can be next door, across town, or in a different state. They can even be in a different country. But is that what you want? Should you hire a local medical answering service instead? Though it’s feasible for your answering […]
Why Medical Answering Services Matter
Some doctors don’t care who’s answering their phone, as long as it’s answered. This view is shortsighted, as the doctor’s career and their practice’s success are at stake. That’s why it’s critical to hire a quality answering service. But beyond hiring a quality answering service is to hire a quality medical answering service. Here’s why […]
Do You Want Your Answering Service to Be a Generalist or a Specialist
Most telephone answering services will take on a wide range of clientele, from roofer, to funeral home, to property management company, to consultant, to attorney. Oh yeah, they’ll handle healthcare too. Really? These answering services try to be all things to all people. They’re generalists. Some do okay on it and others not so well. […]
HIPAA Raises the Bar on Text Messages, What You Need to Know
Recent changes to HIPAA raise questions as to the compliancy of text messaging. Rest assured texting remains compliant, however the devil is in the details when it comes to the use of this messaging medium by your office or medical answering services.
4 Effective Ways to Drive Patient Acquisition
Patient Acquisition—A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need to build customer and patient bases. Even your current base is subject to attrition due to factors such as families moving out of town.Your marketing plan should […]
Five Tips for Patient Scheduling Around the Holidays
The logistics of patient scheduling can be difficult enough any time of year. At the holidays, the odd hours and closures can make it particularly tricky to maintain both efficiency and high standards for patient care. These tips should help relieve some of the burden. Confirm Work Schedules First Before scheduling patients, make sure you […]
Do Your Staff Policies Cover Holiday Absences?
The holidays are a busy time and especially popular with employees requesting time off to enjoy the season. While your policy may be to allow employees time off during this time, unexpected absences due to illness and family emergencies can occur leaving your office short handed. If your medical practice relies on prompt communication to […]
Holiday Lunch Party Ideas and Tips
Trying to get your business through the holiday season without breaking the bank or coming across as Ebenezer Scrooge? It is possible with a few tips and tricks to keep you out of the holiday red. Hosting an at-office party? Call the caterer. At or after work catered meals cost less than restaurant or banquet […]
