Category: Medical Answering Services

Is a Medical Answering Service an Investment or an Expense?

A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors answering service as an expense that they must seek to contain or even eliminate, if they get overly aggressive. Other business managers cite their medical answering service […]

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What Are Common On-Call Scenarios for Medical Practices?

The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]

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Tips to Lower Your Medical Answering Service Bill

Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering service is a small fraction of what it would take to hire an office receptionist. It’s a veritable bargain with a high-value return that patients appreciate. Yet […]

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Discover How a Professional Medical Answering Service Deals with the Hold Problem

No one wants to be placed on hold, but it does occur. There’s no way around it. This happens in your office, clinic, or medical facility. It also happens at your answering service. The solution isn’t to eliminate placing callers on hold because that’s impossible. The key is to use the right approach when it’s […]

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Is Your Medical Answering Service an Asset or a Liability?

If you view your medical answering service as a necessary evil for your practice, clinic, or healthcare facility, then one of two things are clear. Either you have the wrong perspective about the role they play, or you have the wrong answering service. When you have the right medical answering service handling your calls, they’re […]

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Discover Why an Award-Winning Medical Answering Service Is Important

Don’t you wish there was a way to know if a medical answering service actually provided the high-quality service they claim to? Wouldn’t this be nice to know before you switch? Fortunately, there is a way. But few people know about it. Here’s the secret. When you select an award-winning medical answering service, you’ve chosen […]

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