Category: Medical Answering Services

Discover Why Having a Multilocation Medical Answering Service Is Critical

We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple locations. The multilocation medical answering service offers reliability benefits that a single location service can never match. Power Outage Protection Advanced answering services take precautions to make […]

Read More

Is HIPAA Compliance Enough?

In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE). Furthermore, your answering service functions as your business associate (BA). To meet your HIPAA responsibilities as a CE, it’s critical that your answering service meets the requirements […]

Read More

Why Leading Medical Answering Services Use Multiple Phone Carriers

When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]

Read More

Discover the Value of Using Your Answering Service’s Client Portal

Your medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or aren’t able to answer your phone. This is the primary function of an answering service. However, your answering service’s purpose isn’t just to serve your patients, they […]

Read More

Discover Why Medical Answering Service Staff Shouldn’t Work from Home

A growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service, which in theory should trickle down to the client, the work-at-home solution is a nonstarter when it comes to healthcare. Here’s why: Management Challenges One reason why […]

Read More

Discover What a Medical Answering Service Can Do for You

If you take your medical practice seriously, you should take your answering service seriously too. Though some in the healthcare industry dismiss their answering service as unimportant, the wise practitioners view their answering service as an integral part of their practice or clinic. Why is that? Because your answering service is your primary contact for […]

Read More

Does It Matter Where Your Answering Service and Their Staff Are Located?

When your patients and callers reach your answering service, they can’t see the operators or where they’re located. But does that mean location doesn’t matter? You may conclude the setting isn’t relevant since everything happens over the telephone. However, if you care about your practice and your organization, where your answering service is located is […]

Read More