Category: Medical Answering Services

Are You Willing to Pay More to Get a Quality Medical Answering Service?

When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]

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Discover Why Having a Multilocation Medical Answering Service Is Critical

We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple locations. The multilocation medical answering service offers reliability benefits that a single location service can never match. Power Outage Protection Advanced answering services take precautions to make […]

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Is HIPAA Compliance Enough?

In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE). Furthermore, your answering service functions as your business associate (BA). To meet your HIPAA responsibilities as a CE, it’s critical that your answering service meets the requirements […]

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