Category: Medical Answering Services

Is It Just a Phone Call or a Patient’s Healthcare Needs?

In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]

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Do You Need a Medical Answering Service or a Healthcare Call Center?

A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities?  Then you need a healthcare call […]

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Use a Medical Call Center to Better Focus on Your Core Competencies

Whatever area of healthcare you’re in, you have a desire to help people with their medical needs. This may be directly as a practitioner or healthcare service organization. It could also be indirectly as an organization that offers support to various segments of the healthcare industry. In meeting these needs you developed core competencies that […]

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A Medical Answering Service Is Essential When Healthcare Outcomes Matter

Some business-minded healthcare managers view their answering service as a cost to contain. This is a shortsighted approach when it comes to the long-term viability of a practice, clinic, or healthcare facility. Instead, the wise perspective is to embrace the truth that a medical answering service is essential when it comes to providing holistic patient […]

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Should You Go with an Answering Service Specialist or Generalist?

There are many answering services that you could consider to handle the medical-related calls for your practice, clinic, or healthcare facility. Most answering services are general-purpose providers. They are easy to find.  Contrast the general-purpose answering service with a specialty answering service. The specialist answering service focuses on one or two market niches or industries. […]

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3 Steps to Take When Your Answering Service Disappoints You

What is your attitude toward your medical answering service? Do you view them as a cost to control or as a critical part of serving your patients? Think about your answer. From a strict financial standpoint, keeping your costs—including your answering service—low maximizes profit. You need a profit if you want to endure as a […]

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