Category: Medical Answering Services

Discover Why Medical Answering Service Staff Shouldn’t Work from Home

A growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service, which in theory should trickle down to the client, the work-at-home solution is a nonstarter when it comes to healthcare. Here’s why: Management Challenges One reason why […]

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How Your Medical Answering Service Can Maximize Patient Lifetime Value

Most people get into healthcare to help patients. Yet to accomplish this, there’s a business side to healthcare. While a practitioner may look at a health need or a treatment arc for a certain condition, the business person looks at the billable value of that transaction and the lifetime value of the patient. To enable […]

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Discover What a Medical Answering Service Can Do for You

If you take your medical practice seriously, you should take your answering service seriously too. Though some in the healthcare industry dismiss their answering service as unimportant, the wise practitioners view their answering service as an integral part of their practice or clinic. Why is that? Because your answering service is your primary contact for […]

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Does It Matter Where Your Answering Service and Their Staff Are Located?

When your patients and callers reach your answering service, they can’t see the operators or where they’re located. But does that mean location doesn’t matter? You may conclude the setting isn’t relevant since everything happens over the telephone. However, if you care about your practice and your organization, where your answering service is located is […]

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Why Dental Offices Should Use a Medical Answering Service

As a dentist with a growing dental practice, you know the importance of keeping an open line of communication with your patients and potential patients. Though much of the work you do happens during regular business hours, that doesn’t mean you should only answer your phone then. The smart move is to answer your phone […]

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4 Things That Matter Most When Selecting a Medical Answering Service

If your medical practice or healthcare facility is important to you, then it matters who you select as your answering service. If serving your patients with excellence and putting their healthcare first is a priority, then you know how important your answering service is in helping you achieve your vision. Here are four things that […]

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Does Your Answering Service Answer Calls Fast and Then Put Them on Hold?

Most people want their answering services to answer their phone calls fast. But that’s a misleading request and fails to accomplish with they’re truly after. What’s more important is how long it takes them to complete calls. Here’s why: The Answer-and-Please-Hold Method So that an answering service can say they answer calls quickly, many use […]

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Select a Medical Answering Service that Takes HIPAA Guidelines Seriously

Too many answering services put their healthcare clients at risk when it comes to following HIPAA (Health Insurance Portability and Accountability Act of 1996) guidelines. Some aren’t aware of HIPAA, others assume it doesn’t apply to them, and more than a few think they can take shortcuts and not get caught. But it’s not only […]

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