Category: Medical Answering Services

Don’t Expect Quality from a Call Center You Selected on Price

How do you view the call center that manages your healthcare communications? Too many managers treat their call center as an irritating line item on a cash-strapped budget. Others strive to control their call center cost, keeping the expense as low as possible—regardless of the outcome. However, the enlightened viewpoint of astute healthcare professionals is […]

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What Do You Get When You Mix Healthcare, Electricity, and an Attorney?

Asking this question may sound like a set up for a joke. But there’s no punchline. It’s no laughing matter. Instead it’s a travesty. And this is exactly what happens at generic answering services. Most telephone answering services will take on any business they can, from any industry. This includes electricians, lawyers, plumbers, property management […]

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Does Your Medical Answering Service Stand the Test of Time?

We are in the middle of an unprecedented situation. It’s affecting everyone, but the healthcare industry stands at the epicenter of it. They feel the pressure more profoundly than anyone else. As practices, clinics, and healthcare facilities struggle to grapple with this trying situation of meeting increased patient demand, often with less staff and under […]

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Is Your Medical Call Center Falling Apart or Arising to the Occasion?

In a time when medical practices, clinics, and healthcare facilities turn to their call centers for more support in providing essential communication services they can encounter one of two outcomes. For those organizations that carefully chose a medical call center that specializes exclusively in the healthcare industry and has built a robust platform and hired […]

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