If you’re part of the healthcare industry, you know the importance of protecting the personal information of your patients. Not only is this a legal requirement, but it’s also a wise business practice. Secure messaging not only applies to your organization but also to your business associates (BA), such as your medical answering service. And […]
Read MoreWhy Healthcare Providers Need 24/7 Medical Answering Service
In today’s competitive healthcare environment, when your phone rings you better be ready to answer it. If you don’t, it’s possible you’ll never get a second chance. In a society that seeks instant answers, patients will often hang up and phone someone else. That’s where a 24/7 medical answering service fits in. Don’t assume patients […]
Read More5 Key Communication Services Your Healthcare Facility Cant Do Without
In today’s business-to-consumer economy, communication is key. And superior communication is necessary for superior results. Your patients and callers expect this. And if you don’t deliver what they expect, they’ll go someplace else, taking their healthcare dollars with them. Here are the essential telephone services your organization can use to enhance communication with your patients […]
Read MoreHow One Superstar Doctor Uses Social Media to Benefit Patients
Medical answering services are one way of staying in touch with patients, however one doctor’s ability to connect with patients via social media is gaining him a lot of press. Dr. Kevin Campbell, MD, FACC and internationally-recognized cardiologist has earned a reputation as a social media evangelist given his predisposition for this relatively new medical […]
Read MoreNo-Call/No-Shows Costing You? Trim the Fat with Text Messaging Appointment Reminders
You employ the help of medical call center services to keep you informed of patient needs, but are you keeping patients informed of yours? Missed appointment are bad for everyone, mucking up the works for your staff and your patients. Unfortunately, reminder postcards get mixed-up in the mail, your unfamiliar number (and phone reminders) unanswered, […]
Read MoreTexting? When Do You Need Specific Patient Consent?
Text messaging, also known as SMS, is blowing up, and with good reason. Even top medical call center services utilize texting. Uber-effective, 98% of text recipients read messages 90% within 3 minutes. Offering simple and effective communication, healthcare providers are scrambling to take advantage of its high contact and rapid response rate. But not so […]
Read MoreTeach Your Office Staff Better Phone Etiquette
Are your doctor answering services positively or negatively Affecting your business? The best call centers know phone etiquette and customer service are essential to patient retention. Phone tips from the pros who know point to these 7 etiquette essentials:
Read MoreHIPAA Raises the Bar on Text Messages, What You Need to Know
Recent changes to HIPAA raise questions as to the compliancy of text messaging. Rest assured texting remains compliant, however the devil is in the details when it comes to the use of this messaging medium by your office or medical answering services.
Read More4 Effective Ways to Drive Patient Acquisition
Patient Acquisition—A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need to build customer and patient bases. Even your current base is subject to attrition due to factors such as families moving out of town.Your marketing plan should […]
Read MoreFive Tips for Patient Scheduling Around the Holidays
The logistics of patient scheduling can be difficult enough any time of year. At the holidays, the odd hours and closures can make it particularly tricky to maintain both efficiency and high standards for patient care. These tips should help relieve some of the burden. Confirm Work Schedules First Before scheduling patients, make sure you […]
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