Determining your answering service’s priorities is a key step to finding the right answering service for your medical practice or healthcare clinic. Your answering service has priorities in how they service your account, and you have priorities in the outcomes of their work. Sometimes these priorities align, but other times they’re at cross purposes. Moreover, […]Read More
Does Your Answering Service Focus on Your Practice?
Do you ever feel like your answering service doesn’t give your practice the attention you deserve? Maybe it’s the lackluster way they answer your phone calls. Perhaps it’s giving out incorrect information to your patients. Or could it be that they take incomplete messages? This shows they have a lack a focus on your practice. […]Read More
Is Your Answering Service Not Friendly Enough?
In your search for an ideal medical answering service, you want one that excels in professional communication. This means that they aren’t too friendly, as well as not friendly at all. There’s a delicate balance that only the best medical answering services can achieve, not too hot and not too cold, but just right. Just […]Read More
Is Your Answering Service Too Friendly?
In our post “Who Do You Want to Answer Your Patient Phone Calls?” we discussed that having a real person answer your practice’s after-hours calls is the first step to produce successful outcomes. But the second element is just as important. This is the demeanor of the person who answers the phone. They must be […]Read More
Who Do You Want to Answer Your Patient Phone Calls?
You’re aware that it’s critical to have a real person answer your phone calls outside of regular business hours. You know that frustrating voicemail and unreliable answering machines will irritate your patients and callers, driving them away. But when it comes to answering your telephone, not any person will do. You must have the right […]Read More
Choose the Affordable Medical Answering Service Your Patients Deserve
The focus in healthcare is rightly on providing quality outcomes. This is also true with your answering service. Yet professional, high-performance outcomes don’t have to come with a premium price. It is possible to have a quality, affordable medical answering service. Here’s what you can expect from the ideal provider: Customized Answering Services, Messaging, and […]Read More
Does Your Answering Service Resemble a Circus?
Have you ever been to a three-ring circus or seen one on TV? They’re an amazing site to behold. There is always something happening in one of the three rings to grab your attention and garner your interest. This may be an animal tamer, a trapeze artist, clowns, or jugglers. There may even be clowns […]Read More
Don’t Clown Around with Your Medical Answering Service
If you care about your medical practice or healthcare facility, you should care about how your calls are answered. This includes those calls answered by your staff during office hours and even more importantly those afterhours calls handled by your answering service. This is serious business and not something to clown around about. Selecting a […]Read More
Why a 100 Percent Medical Answering Service Is the Perfect Solution
When it comes to selecting an answering service for your medical practice you have many options to consider. But don’t let the number of possibilities overwhelm you. To quickly finetune your list of potential providers, insist on a 100 percent medical answering service. Doing so will narrow the field of contenders to a manageable and […]Read More
Does Your Answering Service Attempt to Be All Things to All People
Do you think all telephone answering services are the same? They’re not. To the uninitiated, however, it’s hard to tell the difference until you use them for a couple months. And if you made a bad selection, that’s two months too late. Most answering services in business today will take on any account they can. […]Read More