Under HIPAA regulations, you are a covered entity (CE), and your answering service is your business associate (BA). This means that just as you ensure your staff follows the strictest of HIPAA guidelines, so too should your answering service. Though HIPAA training falls on them, you, as a covered entity, are responsible for their compliance. […]
Read MoreData Security Best Practices for Leading Medical Call Centers
Your medical call center is only as reliable as the technology behind it. This is a critical issue if you expect your call center to unfailingly take your calls 24/7. Here’s why. Many call centers install their systems on-site, at their main location. Though this may be convenient for them, it also represents a single […]
Read MoreWhy Medical Answering Service Excellence Matters
Some medical practitioners make a mistake when it comes to their telephone. They assume that as long as their phone is answered, nothing else matters. This is shortsighted and rife with problem-causing risks. In fact, this perspective is just plain wrong. How you manage your phone calls matters a lot. Therefore, medical answering service excellence […]
Read MoreDiscover Why Having a Multilocation Medical Answering Service Is Critical
We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple locations. The multilocation medical answering service offers reliability benefits that a single location service can never match. Power Outage Protection Advanced answering services take precautions to make […]
Read MoreIs HIPAA Compliance Enough?
In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE). Furthermore, your answering service functions as your business associate (BA). To meet your HIPAA responsibilities as a CE, it’s critical that your answering service meets the requirements […]
Read MoreWhy Leading Medical Answering Services Use Multiple Phone Carriers
When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]
Read MoreDiscover the Value of Using Your Answering Service’s Client Portal
Your medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or aren’t able to answer your phone. This is the primary function of an answering service. However, your answering service’s purpose isn’t just to serve your patients, they […]
Read MoreIs Your Medical Answering Service Ready to Back You Up?
Most medical practices and healthcare providers use a medical answering service to handle their calls outside of their regular business hours. This is the most common reason for hiring an answering service. But what happens if you need your answering service to back you up during the day? Will they be ready to provide office […]
Read MoreThe Risks of Going with an Offshore Answering Service
If you care about your patients and the future of your healthcare business, it’s never a good idea to go with an offshore answering service. There are risks involved. And these offshore answering service risks are significant. They far offset the few dollars you might save on your monthly answering service bill. Consider these key […]
Read MoreDiscover Why Medical Answering Service Staff Shouldn’t Work from Home
A growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service, which in theory should trickle down to the client, the work-at-home solution is a nonstarter when it comes to healthcare. Here’s why: Management Challenges One reason why […]
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