It’s been a rough year in the healthcare industry, and as summer approaches, many people turn their attention to vacation. And this year some employees will desperately need a break from work, perhaps more so than at any other time. Though that time off may look different this year than from other years, employees will […]
Read MoreDo You Want a Call Center That Is a Generalist or a Specialist?
In the healthcare industry, doctors have a choice of being a general practitioner or focusing on one specialty. Both are viable pursuits depending on the preferences and goals of each person. A generalist will cover an array of medical needs and must have a basic familiarity across a wide range of healthcare services. In contrast, […]
Read MoreCan Your Answering Service Cover a Staff Shortage During the Day?
Your healthcare organization has a diverse staff of both medical and support personnel to meet the needs of your patients. What happens when some of these employees can’t make it into your office? This may be due to illness, working from home to achieve social distancing, or absence because of vacation or personal time off. […]
Read MoreWhat Do You Get When You Mix Healthcare, Electricity, and an Attorney?
Asking this question may sound like a set up for a joke. But there’s no punchline. It’s no laughing matter. Instead it’s a travesty. And this is exactly what happens at generic answering services. Most telephone answering services will take on any business they can, from any industry. This includes electricians, lawyers, plumbers, property management […]
Read MoreIs Your Medical Answering Service Always Prepared?
How ready is your answering service to provide you with the support you need when conditions change suddenly, and unprecedented situations evolve overnight? A basic answering service can’t pivot so quickly. That’s why it’s important to have a competent medical answering service handle the calls for your practice, clinic, or healthcare facility. Their industry focus […]
Read MoreDoes Your Medical Answering Service Stand the Test of Time?
We are in the middle of an unprecedented situation. It’s affecting everyone, but the healthcare industry stands at the epicenter of it. They feel the pressure more profoundly than anyone else. As practices, clinics, and healthcare facilities struggle to grapple with this trying situation of meeting increased patient demand, often with less staff and under […]
Read MoreIs Your Medical Call Center Falling Apart or Arising to the Occasion?
In a time when medical practices, clinics, and healthcare facilities turn to their call centers for more support in providing essential communication services they can encounter one of two outcomes. For those organizations that carefully chose a medical call center that specializes exclusively in the healthcare industry and has built a robust platform and hired […]
Read MoreDoes Your Answering Service Have Your Back?
You’ve hired an answering service to answer your phone calls when your practice, clinic, or facility is unable to do so. This is a good start. But when the unexpected happens—say, for example, a worldwide pandemic that throws everyone and everything into turmoil—can your answering service adjust to meet these ever-changing and unanticipated needs? What […]
Read MoreWhen Is the Best Time to Plan for Disasters?
In the healthcare industry we hope that disasters will never occur, yet we know they will. These may be in the form of a natural disaster, a manmade crisis, or a medical emergency, which in the most extreme instance implies a worldwide pandemic, such as Coronavirus disease (COVID-19). Although the type of a future disaster […]
Read MoreMaintain Healthcare Communications in the Midst of a Pandemic
When a disaster occurs, one key to successfully navigating it is to maintain an open communication channel so your patients can reach you whenever they need to. In addition to normal healthcare needs, in the middle of a crisis, such as a pandemic, patients have a heightened sense of concern about their health and well-being. […]
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