Does your healthcare practice, clinic, or facility have a medical answering service? Maybe you’re thinking of getting one. Or perhaps you’re wondering about the one you already have. To help in your deliberations, here are ten reasons why healthcare providers need a medical answering service. 1.Make a Great First Impression A professional medical answering service […]
Read MoreHow to Master Change
Change occurs rapidly in the healthcare industry, perhaps more so than any other area. Just consider the vast number of changes that occurred within the past year. The list can overwhelm. That’s why it’s important to master change. Most of these changes came from external pressures that forced a response. The healthcare industry, as well […]
Read MoreA New Perspective for a New Year
By most all accounts, last year was not a good one. The expectation of most everyone is that this year will be better. They hope for more positive outcome in the new year. Yet the only thing that’s changed from last year to this year is that we moved the date from December 31 to […]
Read MoreLet Your Answering Service Answer Your Calls in Uncertain Times
We live and exist in an era of uncertainty. This is no truer than for the healthcare industry, which is on the front lines, adapting to ever-changing expectations and healthcare best practices. As your practice, clinic, or healthcare facility grapples to adapt, don’t overlook the possible role that your venerable medical answering service can take […]
Read MoreOutsource Your Healthcare Call Center Needs
As healthcare organizations and support companies strive to do things better and serve the healthcare industry with excellence, they must seek ways to improve their operation. One smart strategy is to send their internal call center offsite, allowing another organization to handle their calls for them. This is call center outsourcing. Don’t confuse outsourcing with […]
Read MorePatients Want the Human Touch When They Call
Your patients call you when they have a need. It could be a healthcare concern, to schedule an appointment, or to seek clarification on medical instructions. They might be inquiring about insurance, a charge, or making a payment. Or it may be something completely different. Regardless, they call you because they need your help. When […]
Read MoreRemember to Say Thank You and to Be Thankful
It’s been quite a year, which propelled us into a new reality that’s unprecedented and challenging. Nowhere is this truer than in the healthcare industry. Healthcare has bravely led us into a new normal, going to extraordinary measures to keep patients and the public safe, protected, and healthy. In view of this, it’s easy to […]
Read MoreHow to Keep Patients Coming Back
As a healthcare professional, you know there are many steps you can take to keep your patients returning to you to address their healthcare needs. Mishandling a healthcare situation or communicating disrespect to patients will push them away from your practice or clinic and toward another one. When that happens you lost a patient, both […]
Read MoreLet Your Medical Answering Service Make a Great First Impression
I’m sure you’re familiar with the old saying, “You never get a second chance to make a first impression.” For many healthcare organizations, this first impression occurs over the phone. What type of impact does your telephone communications have when patients call you? What about when they reach your medical answering service? Consider these telephone […]
Read MoreHow to Find the Best Medical Answering Service: Why Using Price Is a Bad Call
The first thing most people ask when looking for a new answering service is, “What are your rates?” They don’t say this because it’s the best question, but because it’s the one they most readily understand. But this won’t help anyone find the best medical answering service. If you care about your callers and desire […]
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