Discover Why Healthcare Providers Need a Call Center Dedicated to the Medical Community

Selecting a healthcare call center is a critical consideration to ensure the success of your clinic or medical facility. Too often business managers view call centers as an expense to control. Instead, the more enlightened viewpoint is that a medical call center is an important investment to make for the future of your operation.  Don’t […]

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How Important Is Quality When It Comes to Patient-Facing Communication?

When it comes to healthcare, providing quality healthcare services to patients is the number one goal. However, the effectiveness in achieving this goal is at times hampered through less-than-ideal patient-facing communication. Aside from your own communication with patients, which you work hard to excel at, consider the following opportunities in providing quality communications with patients. […]

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Why Two Decades of HIPAA Compliance Matters

HIPAA, the Health Insurance Portability and Accountability Act, is now over twenty years old. Two decades ago, leading healthcare call centers studied the then-new and off-times confusing HIPAA regulations. To them HIPAA compliance matters, both then and today.  These advance healthcare call centers learned how HIPAA applied to them as a business associate (BA) of […]

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How Does Your Medical Answering Service Provide Quality Service?

Telephone answering services like to talk about quality service, but for too many of them quality doesn’t move from words to reality. Yet quality service doesn’t happen by accident. It requires intentionality. Here are some steps that the best medical answering services take to provide quality service: Review Calls A key step in the effort […]

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Does Your Medical Answering Service Deliver Quality Service?

Look at your telephone answering service’s website. If it’s like most answering services, it trumpets their commitment to quality. This talk about quality may also come up in their literature, email communication, and even invoices. Yet does your answering service follow-through by providing the quality they talk about? Do they deliver quality service, or do […]

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