What is your attitude toward your medical answering service? Do you view them as a cost to control or as a critical part of serving your patients? Think about your answer. From a strict financial standpoint, keeping your costs—including your answering service—low maximizes profit. You need a profit if you want to endure as a […]
Read MoreDoes your healthcare practice, clinic, or facility have a medical answering service? Maybe you’re thinking of getting one. Or perhaps you’re wondering about the one you already have. To help in your deliberations, here are ten reasons why healthcare providers need a medical answering service. 1.Make a Great First Impression A professional medical answering service […]
Read MoreChange occurs rapidly in the healthcare industry, perhaps more so than any other area. Just consider the vast number of changes that occurred within the past year. The list can overwhelm. That’s why it’s important to master change. Most of these changes came from external pressures that forced a response. The healthcare industry, as well […]
Read MoreIt’s been quite a year, which propelled us into a new reality that’s unprecedented and challenging. Nowhere is this truer than in the healthcare industry. Healthcare has bravely led us into a new normal, going to extraordinary measures to keep patients and the public safe, protected, and healthy. In view of this, it’s easy to […]
Read MoreAs a healthcare professional, you know there are many steps you can take to keep your patients returning to you to address their healthcare needs. Mishandling a healthcare situation or communicating disrespect to patients will push them away from your practice or clinic and toward another one. When that happens you lost a patient, both […]
Read MoreI’m sure you’re familiar with the old saying, “You never get a second chance to make a first impression.” For many healthcare organizations, this first impression occurs over the phone. What type of impact does your telephone communications have when patients call you? What about when they reach your medical answering service? Consider these telephone […]
Read MoreThe first thing most people ask when looking for a new answering service is, “What are your rates?” They don’t say this because it’s the best question, but because it’s the one they most readily understand. But this won’t help anyone find the best medical answering service. If you care about your callers and desire […]
Read MoreWhen patients call your organization, do they want to talk to a human being or a machine? In most all cases they desire the special attention of a person, not the impersonal touch of technology. The only time that technology may win out is to find quick answers to simple questions when people aren’t readily […]
Read MoreAs you look forward to the future, now is the time—more so than ever before—to think strategically. Look at the business model for your healthcare organization and consider what you can change to produce better and more effective outcomes. Do this throughout your organization, optimizing every department and process. As you do so don’t overlook […]
Read MoreIn recent months we’ve seen the telephone rise in importance for the healthcare industry. With the push to do fewer things in person, the need arises to do more things remotely. In this, the telephone has risen to the occasion to become a critical communication tool for the healthcare industry in this new era of […]
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