We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple locations. The multilocation medical answering service offers reliability benefits that a single location service can never match. Power Outage Protection Advanced answering services take precautions to make […]
Read MoreWhen you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]
Read MoreYour medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or aren’t able to answer your phone. This is the primary function of an answering service. However, your answering service’s purpose isn’t just to serve your patients, they […]
Read MoreMost medical practices and healthcare providers use a medical answering service to handle their calls outside of their regular business hours. This is the most common reason for hiring an answering service. But what happens if you need your answering service to back you up during the day? Will they be ready to provide office […]
Read MoreIf you care about your patients and the future of your healthcare business, it’s never a good idea to go with an offshore answering service. There are risks involved. And these offshore answering service risks are significant. They far offset the few dollars you might save on your monthly answering service bill. Consider these key […]
Read MoreWhen your patients and callers reach your answering service, they can’t see the operators or where they’re located. But does that mean location doesn’t matter? You may conclude the setting isn’t relevant since everything happens over the telephone. However, if you care about your practice and your organization, where your answering service is located is […]
Read MoreAs a dentist with a growing dental practice, you know the importance of keeping an open line of communication with your patients and potential patients. Though much of the work you do happens during regular business hours, that doesn’t mean you should only answer your phone then. The smart move is to answer your phone […]
Read MoreMost people want their answering services to answer their phone calls fast. But that’s a misleading request and fails to accomplish with they’re truly after. What’s more important is how long it takes them to complete calls. Here’s why: The Answer-and-Please-Hold Method So that an answering service can say they answer calls quickly, many use […]
Read MoreWe often fall into a different mode during the holidays. As much as we try to keep business as usual between Thanksgiving and New Year’s Day, it’s hard to do so. With holiday parties, treats, and events to distract us and steal our time, many people give into the season, with a plan to emerge […]
Read MorePhysicians Assistants When the Affordable Care Act went into effect, it ushered an immediate influx of tens of millions of newly insured people into the healthcare system. With a shortage of doctors to meet the demand, many providers are turning to physician assistants, or PAs, to pick up the slack. The Bureau of Labor Statistics […]
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