Tag: call center

Outsource Your Healthcare Call Center Needs

As healthcare organizations and support companies strive to do things better and serve the healthcare industry with excellence, they must seek ways to improve their operation. One smart strategy is to send their internal call center offsite, allowing another organization to handle their calls for them. This is call center outsourcing. Don’t confuse outsourcing with […]

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How Can Your Healthcare Call Center Better Serve You?

Change is normal in the healthcare industry and the rate of change has accelerated in the past several months. As you grapple with both the speed and scope of these changes, expand your considerations to include your medical call center professionals. You may be surprised at your call center’s flexibility and creativity in helping you […]

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Now Is a Great Time to Update Your Answering Service Account Information

As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]

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Do You Want a Call Center That Is a Generalist or a Specialist?

In the healthcare industry, doctors have a choice of being a general practitioner or focusing on one specialty. Both are viable pursuits depending on the preferences and goals of each person. A generalist will cover an array of medical needs and must have a basic familiarity across a wide range of healthcare services. In contrast, […]

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Discover Why Healthcare Providers Need a Call Center Dedicated to the Medical Community

Selecting a healthcare call center is a critical consideration to ensure the success of your clinic or medical facility. Too often business managers view call centers as an expense to control. Instead, the more enlightened viewpoint is that a medical call center is an important investment to make for the future of your operation.  Don’t […]

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