Is Your Medical Answering Service Always Prepared?

quality service

How ready is your answering service to provide you with the support you need when conditions change suddenly, and unprecedented situations evolve overnight? A basic answering service can’t pivot so quickly. That’s why it’s important to have a competent medical answering service handle the calls for your practice, clinic, or healthcare facility. Their industry focus […]

Does Your Answering Service Have Your Back?

crisis coverage

You’ve hired an answering service to answer your phone calls when your practice, clinic, or facility is unable to do so. This is a good start. But when the unexpected happens—say, for example, a worldwide pandemic that throws everyone and everything into turmoil—can your answering service adjust to meet these ever-changing and unanticipated needs? What […]

When Is the Best Time to Plan for Disasters?


In the healthcare industry we hope that disasters will never occur, yet we know they will. These may be in the form of a natural disaster, a manmade crisis, or a medical emergency, which in the most extreme instance implies a worldwide pandemic, such as Coronavirus disease (COVID-19). Although the type of a future disaster […]

Maintain Healthcare Communications in the Midst of a Pandemic


When a disaster occurs, one key to successfully navigating it is to maintain an open communication channel so your patients can reach you whenever they need to. In addition to normal healthcare needs, in the middle of a crisis, such as a pandemic, patients have a heightened sense of concern about their health and well-being.  […]

Are You Ready for the Storm?

Ready for the storm

Although winter hasn’t officially started, its effects have already occurred in much of the country. Snowstorms, ice storms, and freezing rain, along with cooler temperatures. Is your practice, clinic, or facility ready to deal with the threat of bad weather and the reality of one or more bad storms before spring arrives? Sometimes winter storms […]