Tag: medical answering service

Is It Just a Phone Call or a Patient’s Healthcare Needs?

In providing appropriate accessibility for your patients 24/7, there’s a balance to pursue between a healthy workload for the provider and a fitting responsiveness to patients. A smart move to wisely manage these often-conflicting goals is to tap the services of a full-featured medical answering service. A healthcare answering service can answer your patients’ calls […]

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Do You Need a Medical Answering Service or a Healthcare Call Center?

A medical answering service answers phone calls for healthcare providers and takes messages from patients and callers. They hold routine messages for the office the next day, and they reach the person on-call with urgent situations. But what if your needs exceed the scope of your answering service’s capabilities?  Then you need a healthcare call […]

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Should You Go with an Answering Service Specialist or Generalist?

There are many answering services that you could consider to handle the medical-related calls for your practice, clinic, or healthcare facility. Most answering services are general-purpose providers. They are easy to find.  Contrast the general-purpose answering service with a specialty answering service. The specialist answering service focuses on one or two market niches or industries. […]

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Let Your Medical Answering Service Make a Great First Impression

I’m sure you’re familiar with the old saying, “You never get a second chance to make a first impression.” For many healthcare organizations, this first impression occurs over the phone. What type of impact does your telephone communications have when patients call you? What about when they reach your medical answering service? Consider these telephone […]

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