Tag: medical answering service

Does Your Medical Call Center Focus on Complaint Resolution or Quality Assurance?

It’s the human beings who staff a call center that make the difference, providing personalized service that callers crave and expect. And since no one is perfect, mistakes do happen from time to time.  The question is, how often do mistakes occur? Are errors the exception or the norm? The answer to this question reveals […]

Read More

What Is Your Medical Answering Service’s Quality Assurance Procedure?

Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a quality assurance procedure. Establish a Protocol of What an Excellent Call Looks Like The first step in providing quality service is to determine what makes for a […]

Read More

Are You Willing to Pay More to Get a Quality Medical Answering Service?

When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]

Read More

Discover Why Having a Multilocation Medical Answering Service Is Critical

We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple locations. The multilocation medical answering service offers reliability benefits that a single location service can never match. Power Outage Protection Advanced answering services take precautions to make […]

Read More

Is HIPAA Compliance Enough?

In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE). Furthermore, your answering service functions as your business associate (BA). To meet your HIPAA responsibilities as a CE, it’s critical that your answering service meets the requirements […]

Read More

Why Leading Medical Answering Services Use Multiple Phone Carriers

When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]

Read More