As you think about the transition from summer to fall, it’s an ideal time to review all the account information your medical answering service has about your organization. Over time things change, and sometimes these updates never reach your answering service. If you’ve overlooked something, don’t feel bad. It happens. Now take some time to […]
Read MoreToo many healthcare business managers and professionals don’t bother to teach their employees how to answer the telephone. They assume that if people can talk, they must have the basic skills required to use the phone. This is incorrect. Achieving successful phone calls requires intentional effort. Yes, some people have terrific communication skills that naturally […]
Read MoreThe healthcare industry is changing. That’s not news. But the rate of change is accelerating. That’s something to think about. What worked yesterday may not work today. What used to delight patients, they now expect. What they once appreciated, now only causes them to yawn. You want to better serve your patients, but how? This […]
Read MoreIn the healthcare industry, doctors have a choice of being a general practitioner or focusing on one specialty. Both are viable pursuits depending on the preferences and goals of each person. A generalist will cover an array of medical needs and must have a basic familiarity across a wide range of healthcare services. In contrast, […]
Read MoreYour healthcare organization has a diverse staff of both medical and support personnel to meet the needs of your patients. What happens when some of these employees can’t make it into your office? This may be due to illness, working from home to achieve social distancing, or absence because of vacation or personal time off. […]
Read MoreHow ready is your answering service to provide you with the support you need when conditions change suddenly, and unprecedented situations evolve overnight? A basic answering service can’t pivot so quickly. That’s why it’s important to have a competent medical answering service handle the calls for your practice, clinic, or healthcare facility. Their industry focus […]
Read MoreWe are in the middle of an unprecedented situation. It’s affecting everyone, but the healthcare industry stands at the epicenter of it. They feel the pressure more profoundly than anyone else. As practices, clinics, and healthcare facilities struggle to grapple with this trying situation of meeting increased patient demand, often with less staff and under […]
Read MoreIn a time when medical practices, clinics, and healthcare facilities turn to their call centers for more support in providing essential communication services they can encounter one of two outcomes. For those organizations that carefully chose a medical call center that specializes exclusively in the healthcare industry and has built a robust platform and hired […]
Read MoreYou’ve hired an answering service to answer your phone calls when your practice, clinic, or facility is unable to do so. This is a good start. But when the unexpected happens—say, for example, a worldwide pandemic that throws everyone and everything into turmoil—can your answering service adjust to meet these ever-changing and unanticipated needs? What […]
Read MoreYou care for your patients and their well-being. That’s why you got into healthcare in the first place. You hire staff who feel the same way. Working together everyone in your organization always strives to provide the highest level of care for your patients. And you weed out those employees who can’t—or won’t—provide this high […]
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