Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a quality assurance procedure. Establish a Protocol of What an Excellent Call Looks Like The first step in providing quality service is to determine what makes for a […]
Read MoreWhen most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most all cases. The only people pleased by selecting a low-cost answering service are those who don’t care about their callers’ experience. Yet with this perspective, why not […]
Read MoreYou’ve seen it in the healthcare industry, maybe you once even struggled with it yourself. What is this condition? It’s healthcare providers who lose sight of why they’re doing what they’re doing. What started as a desire to serve people and help them with their health concerns, turned into a drudgery that they must force […]
Read MoreThere are hundreds of answering services, but only a few can say they are an award-winning service provider. Why is this? Every answering service says they provide quality service, but what they say means nothing if they can’t back it up. What better way to confirm their claims of quality then to have won awards […]
Read MoreJust because you’re in healthcare doesn’t mean you don’t enjoy the holidays as much as everyone else. However, because you are in healthcare, enjoying the holidays is more of a challenge. Though you enjoy serving patients and their healthcare needs, you need breaks too. You look forward to the respite that each holiday provides. You […]
Read MoreWe talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple locations. The multilocation medical answering service offers reliability benefits that a single location service can never match. Power Outage Protection Advanced answering services take precautions to make […]
Read MoreIn the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE). Furthermore, your answering service functions as your business associate (BA). To meet your HIPAA responsibilities as a CE, it’s critical that your answering service meets the requirements […]
Read MoreWhen you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to the infrastructure behind it. However, the reliability of today’s telephone answering services depends completely on the reliability of the technology behind it. One piece of technology that’s […]
Read MoreMost medical practices and healthcare providers use a medical answering service to handle their calls outside of their regular business hours. This is the most common reason for hiring an answering service. But what happens if you need your answering service to back you up during the day? Will they be ready to provide office […]
Read MoreA growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service, which in theory should trickle down to the client, the work-at-home solution is a nonstarter when it comes to healthcare. Here’s why: Management Challenges One reason why […]
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