Discover How a Professional Medical Answering Service Deals with the Hold Problem

hold problem

No one wants to be placed on hold, but it does occur. There’s no way around it. This happens in your office, clinic, or medical facility. It also happens at your answering service. The solution isn’t to eliminate placing callers on hold because that’s impossible. The key is to use the right approach when it’s […]

Make Your Patients Happy to Call You By Phone With These Tips

Contacting Medical By Phone Patients today are often reluctant to contact their healthcare provider by phone. Chances are that they’ll get shuttled into an automated system that’s confusing to negotiate. Once they do get a live voice on the line, that person is may be disinterested at best and rude at worst. Proper phone etiquette is a […]