In today’s hyper-competitive business climate, it’s important to stay lean and efficient while providing the best customer experience possible. Any expense you incur should be for products or services that enhance your operation. It’s important that you evaluate any purchase so you understand exactly what you’re getting for your hard-earned money.
When it comes to medical answering services, many companies using automated services offer seemingly attractive rates. When you look a little more closely, this is just a cleverly disguised way of leading you into expenses you don’t need. Their “concierge service” charges a fee for immediate phone consultations, keeping as much as 40 percent. Do you really need to pay a service for the opportunity to do your job? There could also be a larger issue regarding violation of insurance company contracts.
Sometimes hidden costs go beyond the surface into intangibles. These answering services are little more than glorified voice mail. There’s little to no documentation to provide back-up in case of litigation or other issues that require record keeping. In addition, these systems have no fail-safe should there be an emergency like a power outage.
The personal touch is still a vital element in the healthcare field. A patient calling in to your office isn’t going to feel reassured by “communicating” with an answering machine. Even if they don’t speak to you directly, they’ll feel more confident that their needs will be handled when they talk to a live operator.
With MedConnectUSA you get a live operator service that’s tailored to your individual needs. You pay for only what you use without any “hidden” charges. Call 888.216.8482 to learn more about how we can help.