We’re a medical answering service in Austin, TX, and we take pride in our work. Our team is made up of skilled answering service professionals who handle your medical calls with care. We understand how crucial it is to help your patients and give them accurate answers. But we don’t stop there. We work closely with you to improve your medical office’s efficiency, whether it’s assisting during busy hours or answering patient calls after regular office hours. We provide the answering service and phone support that our clients need in order to have their medical offices up and running smoothly at all times. From filling in at breaks to helping out when someone calls in sick, our medical and dental answering service can do it all.
Our medical answering service team is equipped to handle each patient call with utmost care. Whether your doctor’s office needs help with scheduling appointments, addressing basic patient questions, or taking messages for healthcare providers, we’re here for you. At MedConnectUSA, we’re more than just an answering service, we are a strictly medical answering service.
We’re passionate about what we do, and it shows in our rapid response time, typically under 30 seconds. No more patients waiting on hold. Our medical answering service operators can assist them promptly, schedule appointments, and keep things moving smoothly. During a patients hold time, we will play pleasant music or even offer our medical providers the chance to send a message to their patients, from a quick happy holiday note, to a reminder that your office is closed on Fridays. This is a short message that can really make a huge impact.
Our primary focus is on providing medical answering services exclusively in Austin, TX. We specialize in supporting medical professionals and healthcare facilities in Austin, TX. We don’t extend our services to other industries. This specialization allows us to thoroughly train our operators in essential medical terminology, assist patients, and ensure strict compliance with HIPAA regulations.
Who Benefits from Our Medical Answering Service in Austin, TX?
We help various types of medical offices like doctors, specialists, healthcare practitioners, Family Medicine, Cardiology, OB-GYN, and on-call physicians, just to name a few. Our goal isn’t just to meet, but to exceed your medical office’s expectations. We gather information from the caller and/or patient to share with your physician’s office so healthcare providers have the information they need to answer tough medical questions.
We welcome your feedback to improve our answering services. When you work with us, you are with answering service professionals who understand the medical field, your terms, and HIPAA laws. Our call center team strives to improve their medical answering services to best suit your needs, from taking down vital patient information for medical providers to call back to scheduling appointments. We can do it all with ease.
Keeping patient info safe is a big deal. Patient privacy is essential in healthcare, and we take steps to protect your data. Everyone on our medical answering service team is trained in HIPAA. This ensures that our operators fully understand the importance of confidentiality when it comes to patient information. We also take time to brush up on these rules and regulations often with our operators, ensuring they fully understand the importance of compliance.
What Our Medical Answering Service Offers in Austin, TX
We offer flexible plans with US-based operators, daytime answering, secure messaging, and more. We’re available 24/7. Whether you are in a busy medical office looking to improve your patient’s experience or looking for help with a new office, we have you covered. Our team of answering service professionals wants to help you succeed with answering the phones and giving your office staff the time they need to care for those patients who are standing in front of them. MedConnectUSA can also help with breaks from lunches to rush times, providing your medical office with the support it needs. Or, some of our clients have us answering their phones full time, keeping their schedules full, and helping their patients with easy questions such as directions or what to bring to their appointments.
We are always striving to improve, which is why our medical answering service operators get ongoing training to improve their skills and patient support. Whether it’s regular answering or emergencies, we’re here to help.
All our answering service operators are in the United States and speak native English. This ensures that your patients will have someone they can always understand on the other end of the phone, eliminating frustration due to a language barrier. We handle all of your medical calls with compassion and understanding and have 30+ years of experience.
Custom Training for Medical Calls
Our medical answering service operators get rigorous training, including sensitivity training for patients. We believe this sets us apart from other medical answering services in Austin, TX. Our goal is to keep HIPAA and other information at the forefront of our operators’ minds to ensure that everything medical is handled with strict confidentiality. Meanwhile, we are also always striving to improve our clients’ experiences and help our operators understand what questions to ask and what information you’ll need to answer your patients in a timely fashion.
If you are looking for a medical answering service in Austin, TX, for your medical practice, you have come to the right place. Let our team of experts handle your phone calls, schedule your appointments, and help your patients get the answers that they need. Call 888-216-8482 today!