As a medical answering service in Houston TX we take pride in what we do. We offer nothing but top of the line trained professionals that will take your medical calls in a very detailed and helpful manner. Our call centers are dedicated around the medical answering service in Houston TX to ensure that you are not getting a simple answering service, but you are getting an answering service with a medical background. We understand the level of protection that your information needs and work with HIPAA guidelines all day, every day. We are not a call center that takes on all kinds of different businesses as that has nothing to do with medicine. It is important to us that we strive to be the best we can be in the medical niche.
We service all types of medical offices.
Our goal is to not only impress our clients but exceed their expectations. We take the time to get a detailed message so that the provider can answer the patient’s questions in its entirety. Our medical answering service Houston TX is dedicated to all types of medical offices such as physicians, doctor’s offices, healthcare practitioners, health centers, and chiropractors to name a few. We offer flexible plans to work with your office as needed. Some of our medical answering service Houston TX options are:
- Live Operators
- Daytime Hours Answering
- Secure Messaging
- Automated Voice Mail Service
- Live Telephone Answering
- Disaster Readiness
- Disaster Recovery
- HIPAA Compliant services
- More Services available
We are a 24/7 medical answering service Houston TX that is here when you need us. We take the time to ask the appropriate questions. All of our staff are thoroughly trained in HIPAA regulations as well as the proper handling of all messages. We don’t work with the construction industry or other industries but focus our efforts on medical offices only. This gives you a huge advantage as we can field your calls better and understand the patients better.
Our medical call center staff are fully trained.
We provide our operators with extensive training but also continue that training as long as they are with us. Our customer service and knowledgeable staff are always getting more training that will improve their calls. We want our operators to know and understand the inner workings of our systems but also trained in customer support. If you are looking for routine answering service to help you out on off-hours, give us a call. However, if you are in need of emergency answering services during a disaster in your area, we are here for that as well. We have helped countless offices during their time of need.
Tired work not understanding your medical answering service Houston TX? We get it, outsourcing overseas for some things makes sense, but not for your valuable incoming calls. All of our operators are located right here in the United States and speak native English. This allows your patients to understand what the operators are saying.
Speaking to your patients with compassion.
Medical calls are different from customer service calls. Typically the patient has some questions and needs to feel comfortable in speaking with the person on the other end of the phone. We have been doing this for approx. 25 years and take pride in what we do. We understand the common pain points of hiring a medical answering service Houston TX and try to help you with them. The average wait time for your patients is about 30 seconds. During this time we can play special music or run a message of your choice. Our goal is to provide you with a service that meets your needs and also your patients’ needs.
Grow your practice without missing calls or appointments. You don’t need to have a secretary busy on the phone all day. Freeing them up for more important things, this allows them to focus on being the front desk person and signing in patients, ensuring that all patients have their paperwork filled out and filed, things of this nature. This allows them to better focus on the people that are standing in front of them. And, it keeps the office quiet from distractions. Busy phones can be very frustrating when you are trying to check in patients.
Another way medical offices use our services is when someone calls in sick. Being short-staffed is not something anyone needs. However, we can assist at a moment’s notice without a problem. Call today and let’s discuss your goals and needs.