We’re a medical answering service in San Jose, CA, and we’re proud of what we do. Our team is made up of well-trained medical answering service professionals who handle your medical calls with care and attention. We know it’s vital to have a medical answering service in San Jose, CA, that assists your patients with their questions and gives them the necessary answers. But we don’t stop there. Our team of answering service experts collaborates with your medical office to create a plan that can help your physician’s office excel in ways you may not have imagined.
Our call centers exclusively focus on providing medical answering services. This means that everything we do revolves around helping medical professionals and healthcare facilities. By concentrating solely on medical answering, we can offer specialized support customized for the medical field.
Who Benefits From Our Medical Call Centers in San Jose, CA?
We serve various types of medical offices and specialists, including OB-GYN, Cardiology, Pediatrics, Surgical, Nephrology, Family Medicine, Dentists, on-call physicians, doctor’s offices, healthcare practitioners, health centers, and Chiropractors. Our goal is not just to meet but to exceed the expectations of every medical professional and physician we work with. MedConnectUSA takes the time to gather crucial patient information to share with your physician’s office and on-call medical provider. This allows our medical answering service operators to provide messages that healthcare providers can use to answer tough questions.
Our medical answering service team actively seeks your feedback to improve our call center services, and we encourage all our medical clients to provide input for a better experience. When you work with our medical answering service in San Jose, CA, you’re partnering with professionals who understand the medical industry, your terminology, and the importance of complying with HIPAA laws.
Securing patient information is one of our top priorities. In the healthcare field, patient privacy is of utmost importance. That’s why we take extensive measures to protect your patient and provider data. This is why everyone on our medical answering service team is trained in HIPAA.
HIPAA regulations establish strict standards for safeguarding patients’ personal health information. Our commitment to following these guidelines means you can trust MedConnectUSA to handle your patients’ data securely.
What Our Medical Answering Services in San Jose, CA Offers
We offer flexible plans to suit your medical and/or dental office’s needs, including live US-based operators, daytime answering, secure messaging, automated voicemail, and more. We are available 24/7 to assist you. Our physician answering service staff is well-trained in HIPAA regulations, message handling and focuses exclusively on medical offices, allowing us to better understand your needs and your patients better.
Our medical answering service operators undergo continuous training to improve their skills in both system operations and patient support. Whether you need routine answering services during off-hours or emergency assistance during a disaster, MedConnectUSA is here to help. We provide medical offices with the support they need during their busiest times, but we can also offer after-hours support, giving your patients a person they can call should they have a problem. From scheduling patient appointments during office hours or in the middle of the night, we are here to answer those calls and fill your books with patients.
Furthermore, all our medical answering service operators are based in the United States and speak native English, ensuring clear communication with your patients. People relate better to native speakers and are apt to become less irritated when they are trying to describe their symptoms. Additionally, our physician answering service team is trained to understand medical terminology to better assist your patients and your medical office when answering these calls. Again, we only work with medical offices, so you aren’t getting a call center that has answered calls from a variety of different industries. As a medical answering service in San Jose, CA, this allows us to better train our staff with the knowledge of everything medically related. Ensuring that your patients get the utmost care. We understand that medical calls require compassion and comfort for patients, and we have over 30 years of experience in the medical answering service field.
Custom Training to Answer Medical Calls
Our medical answering service operators undergo rigorous training programs that are tailored to the medical industry. This training includes not only call handling protocols but also sensitivity training to ensure that patients feel heard and valued during their interactions with us.
We understand that our operators play a pivotal role in our high-quality medical answering service in San Jose, CA. That’s why we have chosen to be located in the United States, with native English speakers. Our medical answering service team is equipped with the experience and skills needed to provide compassionate, clear, and expert assistance to your patients. This combination of factors ensures that your patients receive the best possible care and support when they reach out to your medical office.
Reasons to Choose our Medical Answering Service in San Jose, CA
Our average patient wait time is around 30 seconds, during which we can play soothing music or a message of your choice. Our aim is to provide an answering service that meets both your needs and the needs of your patients.
By relying on our medical answering services, you can grow your medical practice without missing important calls or appointments. Furthermore, your in-house medical staff can focus on essential tasks like welcoming patients, managing paperwork, and reducing distractions in the office.
Additionally, we can assist when your doctor’s office is short-staffed due to sick calls, ensuring seamless operations. Contact us today at 888-216-8482 to discuss the needs of your medical office.