MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
Given the rapid changes in healthcare and with more patients taking control of their health and jumping providers at the smallest of slights, patient retention is now more
When patients call your office after hours, they have one of two objectives. Either they want medical advice, or they need assistance managing their healthcare. Although these two
The healthcare industry has seen many changes in the past few decades. One key area is an increased reliance on technology for testing and treatment, as well as
When it comes to the telephone, most everyone prefers to talk to a person rather than interact with a machine. Yet sometimes, and for some applications, an automated
We’ve already looked at the factors to consider when calculating the ROI of hiring a medical answering service. But the success of your healthcare organization is
The Health Insurance Portability and Accountability Act (HIPAA) is a well-known reality in the healthcare industry. And though it’s often mentioned in the answering service industry, not every
Do you really care what kind of answering service handles the phone calls for your practice, clinic, or hospital? Well you should. Don’t trust your patients’ calls to
Sometimes business decisions for the expenditure of money are made based on their ROI (return on investment). This is often true in healthcare. The basic calculation for ROI
In a prior post we asked the question, “Are you ready for the storm?” In it we discussed ways your answering service can help your practice, clinic, facility,
When most people think of medical answering services, their mind jumps to after-hours coverage. They think about taking messages for routine calls and dispatching urgent ones to on-call
