4 Things That Matter Most When Selecting a Medical Answering Service

If your medical practice or healthcare facility is important to you, then it matters who you select as your answering service. If serving your patients with excellence and putting their healthcare first is a priority, then you know how important your answering service is in helping you achieve your vision. Here are four things that […]

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Does Your Answering Service Answer Calls Fast and Then Put Them on Hold?

Most people want their answering services to answer their phone calls fast. But that’s a misleading request and fails to accomplish with they’re truly after. What’s more important is how long it takes them to complete calls. Here’s why: The Answer-and-Please-Hold Method So that an answering service can say they answer calls quickly, many use […]

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Select a Medical Answering Service that Takes HIPAA Guidelines Seriously

Too many answering services put their healthcare clients at risk when it comes to following HIPAA (Health Insurance Portability and Accountability Act of 1996) guidelines. Some aren’t aware of HIPAA, others assume it doesn’t apply to them, and more than a few think they can take shortcuts and not get caught. But it’s not only […]

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5 Tips to Improve Patient Phone Access

In healthcare, communication with patients is key. This starts with doctor-patient communication and extends to interactions between medical staff and patients. However, one thing that’s often overlooked is relating to patients over the phone. In too many cases patient phone access is a weak link in the communication chain of healthcare providers. Here are five […]

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Use a Medical Answering Service that Doesn’t Send Calls Offshore

If your answering service answers your calls, do you really care where those calls go? You should. Medical answering services that send calls offshore struggle with challenges that could hurt your organization and alienate your patients. It’s too big of a risk to take. To realize the best results, only use a medical answering service […]

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Is a Medical Answering Service an Investment or an Expense?

A common element among healthcare providers is having a medical answering service take calls after office hours and even provide office-hours support. Some business managers view their doctors answering service as an expense that they must seek to contain or even eliminate, if they get overly aggressive. Other business managers cite their medical answering service […]

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What Are Common On-Call Scenarios for Medical Practices?

The healthcare industry is an around-the-clock effort that never closes. This is because people’s health concerns don’t follow a convenient nine-to-five, Monday-through-Friday schedule. That’s why most medical practices tap the services of a professional medical answering service. They want to be available to their patients 24/7, whenever a need arises, but they must also guard […]

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Tips to Lower Your Medical Answering Service Bill

Healthcare providers are stuck between rising costs and lower reimbursement rates. This can trigger a cost-cutting initiative. When considering this, remember that the cost of a medical answering service is a small fraction of what it would take to hire an office receptionist. It’s a veritable bargain with a high-value return that patients appreciate. Yet […]

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