Category: General

Moving toward a New Normal

You have no doubt heard the phrase “moving toward a new normal.” It carries with it a vague and uncomfortable realization that what once was may no longer be. The ideas of working from home, social distancing, and self-quarantine are not likely temporary phenomena that we will one day move beyond. These concepts may form […]

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No-Call/No-Shows Costing You? Trim the Fat with Text Messaging Appointment Reminders

You employ the help of medical call center services to keep you informed of patient needs, but are you keeping patients informed of yours? ­Missed appointment are bad for everyone, mucking up the works for your staff and your patients. Unfortunately, reminder postcards get mixed-up in the mail, your unfamiliar number (and phone reminders) unanswered, […]

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