Category: General

Do You Want Your Answering Service to Be a Generalist or a Specialist

Most telephone answering services will take on a wide range of clientele, from roofer, to funeral home, to property management company, to consultant, to attorney. Oh yeah, they’ll handle healthcare too. Really? These answering services try to be all things to all people. They’re generalists. Some do okay on it and others not so well. […]

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How to Avoid Long-Distance Charges When Forwarding Your Phone to Your Answering Service

Some healthcare professionals want to deal with a local medical answering service, even though they could use an answering service located anywhere across the United States. The reasons for their preference vary, but one common motive is that using a local provider eliminates long-distance calls when they forward their phone to their answering service. Depending […]

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Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service

The most common way to get your practice or clinic’s telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible. Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems […]

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