Ready Assist Provides Cost Savings and Flexibility
For many clients, there’s no need to choose between an automated attendant and live operators: MedConnectUSA’s Ready Assist can give you the best of both worlds. It combines the cost savings of automated answering systems with the capabilities of live operator support.
Ready Assist offers responsiveness that many other call centers can’t provide, helping your patients connect directly to on-call staff without going through an operator, while enabling immediate operator intervention if the automated system can’t locate a designated on-call responder.
Ready Assist also offers the flexibility to direct non-emergency callers to an automated attendant for additional screening.
Ready Assist Advantages:
- Significant cost savings compared to 100% live operator systems
- Adds system redundancy to improve responsiveness
- Reduces liability due to missed calls
- Enables live operator backup if on-call providers fail to respond
- Automated call logs and reports
- 100% HIPAA compliant