Secure Messaging
A complete suite of reports ensures easy administration, while a full audit trail and message logs ensure HIPAA/HITECH compliance.
HIPAA-Compliant Secure Messaging
MedConnectUSA uses SecureLinx™ to make it easy for doctors, healthcare staff, and therapists to stay connected with patients and the office.
Our system works with the smartphones and tablets your staff and on-call providers already carry, giving you an easy-to-use communication solution that protects patient privacy while offering monitoring and reporting capabilities that reduce the risk of missed messages.
As a HIPAA-compliant phone service for therapists and other healthcare professionals, SecureLinx™ helps support secure communication while maintaining patient confidentiality.
SecureLinx™
SecureLinx™, now known as SecureLinx+, is a fully encrypted messaging platform designed for secure communication. Users can access secure messages through a link sent to their mobile device, which connects them to a cloud-based message center. SecureLinx Now also offers a downloadable app for users who prefer app-based access.
A complete suite of reports ensures easy administration, while a full audit trail and message logs ensure HIPAA/HITECH compliance.
Key Benefits
Built-in Security
End-to-end encryption keeps data secure and ensures messages are HIPAA and HITECH-compliant.
No Messages Stored On Your Devices
Information is retrieved each time you access the secure message center, with nothing stored on the device
Optional Pass Code Protection
Limit access to messages and ensure information remains private.
Easy To Use
Send a message quickly to a single recipient or an entire group, and forward messages to other users in the group. Phone number links make it easy to connect to your intended call.
Stay Connected
SecureLinx™ works anywhere users have internet access or mobile data coverage, allowing providers to remain connected while away from the office.
Alerts
Persistent alerts are used until the recipient acknowledges the message; unread messages trigger additional escalation based on your protocols to verify receipt. Users can customize their alerts within their device settings.
Caller-ID Protected
When returning calls using SecureLinxTM, your office phone number (not the user’s number) is displayed on caller-ID to protect the privacy of the user.
HIPAA-Compliant Secure Messaging
Our secure messaging system makes it easy for doctors and healthcare staff to stay connected to patients and the office while protecting privacy and offering persistent alerts that guard against missed messages.
Frequently Asked Questions
Is MedConnectUSA HIPAA compliant?
Yes. MedConnectUSA’s SecureLinx™ platform supports HIPAA- and HITECH-compliant secure messaging for healthcare professionals. The fully encrypted platform uses end-to-end encryption to protect sensitive communications and keeps messages from being stored directly on users’ devices. SecureLinx™ also provides message logs and a full audit trail, helping healthcare organizations communicate securely while maintaining patient confidentiality.
Does MedConnectUSA provide a HIPAA Business Associate Agreement (BAA)?
SecureLinx™ protects PHI through end-to-end encryption and a secure, cloud-based message center. Messages are accessed through a secure link rather than stored directly on the user’s device, helping keep sensitive patient information protected. The platform also offers optional pass-code protection, along with message logs and a full audit trail to support HIPAA and HITECH compliance.
Is secure messaging required to be HIPAA compliant?
When secure messaging is used to send or access protected health information (PHI), healthcare organizations need to ensure those communications meet applicable HIPAA privacy and security requirements. SecureLinx™ is designed for this purpose, using end-to-end encryption to protect sensitive information and a cloud-based message center that keeps messages from being stored directly on users’ devices. It also provides message logs and a full audit trail to support HIPAA and HITECH compliance.
Can SecureLinx be used alongside other MedConnectUSA services?
Yes. SecureLinx™ can be used alongside MedConnectUSA’s other medical communication services, including live answering and after-hours support. SecureLinx™ provides an encrypted way to deliver sensitive messages to healthcare professionals, complementing MedConnectUSA’s call-handling services and helping practices maintain secure communication between their staff, patients, and on-call providers.
Is MedConnectUSA HIPAA compliant for therapists and mental health practices?
Yes. MedConnectUSA’s SecureLinx™ platform provides HIPAA-compliant secure messaging for therapists and other mental health professionals who need to protect sensitive patient communications. SecureLinx™ uses end-to-end encryption and a cloud-based message center, with messages not stored directly on users’ devices. The platform also provides optional pass-code protection, message logs, and a full audit trail to help mental health practices maintain patient confidentiality and support HIPAA and HITECH compliance.
What happens in the event of a HIPAA breach involving SecureLinx?
If a breach involving protected health information (PHI) occurs, the incident must be evaluated and addressed in accordance with applicable HIPAA breach notification requirements. SecureLinx™ is designed to help reduce the risk of unauthorized access through end-to-end encryption, secure cloud-based message access, and audit trails. These safeguards also help provide a record of message activity that can support the investigation and assessment of a potential security incident.
HIPAA Compliance for Therapists and Mental Health Practices
Therapists, counselors, psychologists, psychiatrists, and behavioral health practices handle some of the most sensitive information in healthcare. Much of that communication now moves through the phones and tablets clinicians carry every day. SecureLinx™ gives mental health providers a secure way to send, receive, and respond to messages without leaving client information on a personal device.
Messages are encrypted and opened through a cloud-based message center, either by secure link or in the SecureLinx app. Because information is retrieved each time a message is opened, no PHI is stored on the device itself. This reduces privacy risk if a phone is lost, replaced, or shared. Optional passcode protection adds another layer of control over who can view messages.
When a provider returns a client’s call through SecureLinx, caller ID shows the office number instead of the clinician’s personal number. Full audit trails and message logs document every exchange, helping your practice meet HIPAA and HITECH requirements for confidential client communication.
HIPAA-Compliant Secure Messaging
Our secure messaging system helps physicians, healthcare organizations, and clinical staff stay connected with patients and one another while protecting sensitive information.
With SecureLinx™, providers and staff get one secure place to send, receive, and track messages from the devices they already use, in the office or on call. Encrypted delivery, persistent alerts, and full message logs give your practice a reliable record of every communication. This helps support HIPAA and HITECH requirements without adding steps to your team’s day.